Position Title: Absence Coordination Line Officer
Employment Type: Permanent (Full-time)
Salary range: $79,350 per annum - $81,322 per annum + 12% super and benefits (Snr Admin Assist Gde 3)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Applications Close: Midnight on 23 October 2025

With your skills and experience, you can contribute to the millions of ways we're enriching health and develop your career as part of the largest health organisation in Australia.

About NSW Ambulance:

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

Hear what it’s like to work for NSW Ambulance

NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!

About the Opportunity:

To provide high level administrative support to the rostering, deployment and People Hub teams. This is completed via data entry into the computerised rostering system, ensuring all changes are entered in a prompt, efficient and thorough manner. The position involves the processing of day of shift absences and the rostering of staff to day of shift vacancies. Communicating with staff at all levels of the organisation both in person and over the telephone.

Roles are appointed on a permanent full-time basis, working various shifts across a 24/7 rotating roster.

About You:

We are looking for someone who:

• You can demonstrate high level customer service skills in a process driven and fast paced work environment
• You are able to multi-task and prioritise your workload effectively in a role with a constantly evolving task list.
• Technical skills such as proficient use of call centre based programs, workforce management applications and Human Resource Information Systems.
• Desired attributes include a rostering or deployment background with experience in processing of absences, using initiative to identify operational requirements and proactively organising coverage.

How to Apply:

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Summarize a situation where you succeeded in persuading others to work more collaboratively so that better work outcomes were delivered. What was your approach and the outcome?

Question 2: Using an example of work you have done, can you describe a time when you needed additional resources and/or advice to complete the work. Outline what you did and the result.

Click here for the Role Description and Position Conditions and General Information

Learn more about careers at NSW Ambulance here

Additional Benefits:

Financial benefits

• Generous salary packaging options to help you increase your take home pay: Up to $9,000 for living expenses + $2,600 meal & entertainment + novated leasing
• Accessible via Public Transport

Work-life balance

• Additional Public Holiday

Professional development

• Career development and growth opportunities
• Access to on-the-job development and coaching

Health & wellbeing

• Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy
• Discounted private health insurance
• Staff Support Program – extensive free, confidential and professional assistance for staff and their families

Additional Information:

• Applicants will be assessed against the essential criteria articulated in Role Description.
• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.

Contact People

Please contact Demetrius Kirisome on [email protected] or via 0472 775 971 if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on [email protected]. Support is also available through the Stepping Up website.

Please contact [email protected] if you require any adjustments to the recruitment process so we can support you to present your best self.

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