Medical Receptionist - Full time
Doctors of South Melbourne
Posted 8 days ago
Benefits
An emotionally healthy workplace to promote your well-being.
A warm and social work environment where laughter is welcomed.
Diagonally across from South Melbourne Market in the heart of South Melbourne. A foodie heaven!
High-end IT systems & super-fast internet maximise your efficiency. Staff training and finely tuned processes take much of the guesswork out of your day.
Dedicated staff-only areas, including a private bathroom, bike racks, lockers, and a sunny kitchen with a coffee machine. This all adds a nice touch to coming to work.
Plenty of public transport options – just a quick tram ride from the city.
Job Overview
Reporting to the Office Manager, you’ll be a customer service professional who takes pride in your work and has a superhero level of empathy for patients.
You’ll work alongside some of the loveliest people, including a team of eight other front desk staff, 16 GPs, two nurses, an Office Manager, and a Practice Manager.
If you can handle busy situations with a smile and the patience of a saint, we’d love to hear from you.
Essential Skills and Attributes
Previous experience in a medical reception with Best Practice software administration, or customer service role.
Experience using Best Practice software or similar medical software, and ideally HotDoc.
IT proficiency with Windows-based software such as Word and Excel.
Excellent interpersonal and communication skills (both written and verbal).
An ability to work productively within a team environment but also be able to work independently.
You're able to communicate with a diverse range of people.
Prioritisation and organisational skills.
A willingness to learn new skills on the job.
An understanding of medical terminology is desirable.
Multitasking skills.
An appreciation of diversity and inclusiveness.
Key Responsibilities
Provide an OUTSTANDING level of service – you’ll play a vital role in helping every patient seamlessly access first-class healthcare.
Greet patients, schedule appointments, and maintain records and accounts as required.
Use your exceptional phone manner to handle and direct all inbound calls and process patient requests.
Process payments.
Obtain medical reports and records from external practices and businesses as required.
Handle incoming and preparation of outgoing emails, faxes, and post.
Maintain the appearance of the clinic.
To be considered for the position, you must:
Hold a current Working with Children Check.
Have some customer service experience.
Have a recent National Police Check or be willing to apply for one.
Be an Australian citizen or permanent resident, or a New Zealand citizen.
Click APPLY NOW for the opportunity to join the team!
Please note: We’ll only consider applications that include a cover letter & CV. We’ll only contact shortlisted applicants.
WE WON’T RESPOND TO RECRUITMENT AGENCY ENQUIRIES
About Doctors of South Melbourne
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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