Client Services Manager

Location: Mackay | Employment Type: Full-time

Immediate start available.

Whitsunday Wealth is a leading financial planning firm, dedicated to empowering clients with financial freedom and peace of mind. We're seeking a professional and process-driven Client Services Manager to join our team. This role is integral to our business, ensuring clients feel valued and advisers are fully supported.

What You'll Do

Client Journey & Scheduling

Manage the onboarding of new clients to the business.

Schedule reviews, manage adviser diaries, and coordinate via our calendar management system.

Work with the support team to coordinate review preparation and administrative duties.

Front of House & Reception

Be the welcoming face of Whitsunday Wealth — greeting clients warmly, offering tea/coffee/water, and creating a calm atmosphere.

Ensure client meetings run smoothly and efficiently.

Administration & Operations

Process client payments and managing forms and filing via internal systems, with training to be provided.

Handle emails from referral partners and third parties

Scan, file, and organise client records.

Oversee stationery, supplies, mail, and office presentation.

Compliance & Governance

Keep up to date with licensee news, compliance updates, and apply them to office processes.

What You'll Bring

Excellent diary and scheduling management skills

Proficient in Microsoft Office Suite (Word, Excel, Outlook) and knowledge of Xplan, Calendly and DocuSign (preferred).

Strong interpersonal and reception skills — professional, warm, and approachable.

Ability to juggle multiple tasks while staying calm and organised.

High attention to detail and a process-driven mindset.

Minimum 2+ years experience in client services or administration, preferably in financial services

Minimum Year 12 completion or equivalent qualification

Australian work rights (citizenship, permanent residency, or valid work visa)

Ability to obtain and maintain a clean police background check

Who You Are

Organised: You thrive on structure and can keep multiple tasks on track.

Calm & Friendly: You create a welcoming, professional first impression.

Communicative: Strong at building rapport with both clients and colleagues.

Accountable: You take ownership, follow processes, and deliver consistently.

Progression: We will consider expanded roles for the right candidate, such as practice management or future advisory positions.

Why Work With Us?

At Whitsunday Wealth, we believe in creating an exceptional client experience and a positive, supportive workplace. You'll be part of a professional yet friendly team that values accountability, teamwork, and growth. This role is a chance to build your career in financial services, with opportunities to develop in line with your skills and aspirations.