Client Service Officer

RecruitShop
Robina, QLD
A$85,000 p/a + Super + Bonus
Banking & Financial Services → Financial Planning
Full-time
On-site

Posted 11 days ago


  • EARN $85,000 + Super + Bonus | Flexible Fridays + Monthly Team Lunch
  • Join a Reputable, Self Licensed Financial Planning Firm Based In Robina
  • Long Term Career Opportunities | Supportive & Tight Knit Team Environment

About The Company

Our client is a fully self-licensed, independent financial planning business with over 35 years of experience delivering specialist retirement advice to clients and families across Australia. With a clear mission to deliver sustainable, best interest advice and a strong culture built on respect, honesty, accountability and relationships, they pride themselves on fostering trusted, long-term client connections.

About The Opportunity

The primary purpose of this position is to ensure high-quality, professional client service and to provide critical administrative support to Advisers and the technical team.

Reporting directly to the Licence and Administrative Co-ordinator, some of your responsibilities will include:

  • Maintaining accurate client records and data in Xplan and SharePoint
  • Supporting compliance, documentation, adviser diaries, and internal workflow
  • Proactively supporting Advisers in delivering new business and ongoing services
  • Liaising with fund managers, Centrelink, share registries and other key stakeholders
  • Managing the client experience across phone, email and face-to-face communication
  • Participating in internal meetings and contributing to a culture of continual improvement
  • Preparing client files, reports and implementation documents, including superannuation, pension and investment portfolios

About You

The successful candidate will have:

  • Minimum 3 years’ experience in a client service or financial services admin role
  • Xplan experience preferred
  • Diploma of Financial Services (preferred)
  • Excellent organisational and communication skills
  • Strong attention to detail and high level of integrity
  • Sound understanding of financial planning concepts and services
  • Adaptability, initiative, and a proactive approach to problem solving
  • A team-first attitude, professional demeanour, and ability to meet deadlines

What's In It For You?

  • Off-Street Parking Available
  • Friday Morning Coffee Runs
  • $85K + Super + Annual Bonus Up To 5%
  • Full Time, In-Office Role-Based In Robina, QLD
  • Monthly Team Lunch Paid For By The Company
  • Flexible Fridays – Leave Early If Weekly Work Is On Track
  • Long-Term Career Opportunity With A Stable, Respected Firm
  • Friendly, Collaborative Team Where All Advisers Are Equity Partners

Apply today and don’t miss out on this exceptional opportunity to join a company that truly values its people and clients.


About RecruitShop

Melbourne, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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