IMMEDIATE START

Aboriginal and Torres Strait Islander People are strongly encouraged to apply.

Benefits:

$15,899 worth of salary packaging, and another $2,650 on meals entertainment & vacation accommodation via our salary sacrifice partner, potentially increasing your take home pay by $6,399 per annum.

Opportunity to work for an Aboriginal community controlled organisation (ACCO) and assist Aboriginal People and Communities.

Work from our modern offices in Mile End 5031 with access to onsite parking.

Learn and develop with our growing team.

About the role:

The Transport Coordinator will report to the General Manager Client Services and provide effective coordination of client transport and individual services. You will work with a close knit team of professionals to promote and achieve positive client outcomes. This is a full-time (38 hours a week; 8:30 AM to 4:30 PM; Mon-Fri; no weekends; no after-hours), on-site role.

Responsibilities:

Plan, schedule, and coordinate all transport bookings for individual clients, group activities, community programs, and major events, including completing client requests for medical transport, exercise group transport, social transport, and special requests.

Schedule exercise group bookings including contacting clients for each group, recording attendance, and booking transport as required.

Retrieve and provide daily reports of transport usage.

Engage with external transport agencies to provide a quality service with positive outcomes for clients.

Timely problem solving to ensure clients are provided with an efficient service.

Engage with co-workers to ensure transport services are delivered within clients identified care needs, goals and within service funding provisions.

Awareness of risk in a community setting, develop strategies and intervention to safeguard clients.
Develop and maintain community service resources/relationships to maximise service provision and support clients.

Provide training and support to new staff.

Incidents (SIRS Reporting), feedback, complaints and improvements reporting to be created in an accurate and timely manner and in accordance with legislation, ACS policies and procedures.

Undertaking duties where delegated by the General Manager, Client Services.

Comply with all ACS Policy and Procedures and Perform all tasks and responsibilities to the level required.

About you:

To be successful you will possess a natural ability to communicate and actively engage clients in meaningful and positive manner.

Your strong, resilience, attention to detail and accuracy and ability to work in a fast-paced environment will see you succeed in this role.

Previous experience working with Aboriginal people be highly regarded but not essential.

You must be willing to handle a very high volume of daily inbound & outbound calls with Elders/Clients in a community services setting.

You must possess unrestricted work rights in Australia (sponsorship is NOT available).

You must have an unrestricted Australian driver's license & a recent national police check.

For any queries regarding this vacancy, please write to [email protected]

Aboriginal Community Services (ACS) is a non-profit provider of residential aged care, home and community services. For more information about ACS please visit https://aboriginalcs.org.au/

We kindly request that placement agencies refrain from contacting us regarding this vacancy.