Join Our Team as an NDIS Administration Officer at Active Performance!

Are you detail-oriented, highly organised, and passionate about supporting a team of Allied Health professionals deliver exception healthcare? Active Performance is looking for an NDIS Administration Officer to join our growing team in Cairns.

About Us

Active Performance is a Cairns-based allied health clinic providing Physiotherapy, Occupational Therapy, Speech Therapy, Dietetics, and Remedial Massage services. Beyond our clinic work, we are proud to support the disability community through the NDIS. Our purpose-driven team is committed to delivering exceptional care, empowering clients, and breaking down barriers to better health and wellbeing.

About the Role

The NDIS Administration Officer plays a crucial role in supporting our NDIS clients and therapists by coordinating the intake process, service agreements, and ongoing communication with Support Coordinators, clients and team members. This is a dedicated NDIS-focused position that works alongside our admin and clinical teams.

Key responsibilities include:

Managing new NDIS client referrals, intake, and onboarding

Creating and monitoring service agreements to ensure continuity of care

Assisting with NDIS invoicing, budgets, and unpaid accounts

Monitoring the shared Admin Inbox and responding to NDIS enquiries in a timely manner

Liaising professionally with clients, families, and Coordinators of Support (COSs)

Supporting clinic presentation and administration when needed

About You

We are looking for someone who brings:

Previous experience in a similar role is ESSENTIAL

Excellent communication and interpersonal skills

Strong organisation and attention to detail

Ability to manage multiple priorities in a fast-paced environment

A proactive, team-oriented mindset with a willingness to learn

Benefits

Competitive salary

Supportive, values-driven workplace culture

Opportunities for professional development and growth

Be part of a purpose-led team making a difference in people’s lives

How to Apply

If you’re ready to join a team that values integrity, trust, teamwork, growth, and accountability, we’d love to hear from you. Please submit your resume and cover letter to [email protected]

Learn more about us: https://www.youtube.com/watch?feature=shared&v=q7iDeEFSXwc