We are looking for Medical Receptionist/Patient Administration Assistant

About the Role

Medical Receptionists (Patient Administration Assistant) are responsible for managing the front desk, patient interactions, and various administrative tasks to ensure the smooth operation of a site. They play a vital role in creating a positive first impression and facilitating efficient communication between patients, staff, and radiologists.

Medical Receptionists (Patient Administration Assistant) have attention to detail; professional communication skills and know how to use patient information systems. They must also understand the important of confidentiality and ensure that patient information is kept confidential.

The duties of Medical Receptionists (Patient Administration Assistant) include:

Greeting and welcoming patients and visitors, making appointments or checking-in patients attending for their scheduled imaging appointments.

Using patient information systems; capturing relevant information and confirming that patients understand the costs associated with their imaging services, if any.

Following policies and procedures.

Answering inquiries and providing general information about the imaging services and related matters.

Billing patients including private and third parties (including Medicare, DVA and workers’ compensation).

Maintaining the reception area.

Performing other administration tasks such as word processing, data entry, filing, mail dispatch, scanning and photocopying.

Medical Receptionists (Patient Administration Assistant) must have the following skills and abilities:

Ability to build rapport with patients quickly and show a genuine concern and empathy for their wellbeing.

Exceptional communication skills.

Attention to detail.

Advanced computer skills including working across multiple screens and systems.

Ability to work as a positive team player or independently.

Ability to remain calm and professional under pressure.

Manage competing priorities.

Our Medical Receptionists (Patient Administration Assistant) work from our 10 practices in the ACT and surrounding NSW. While Medical Receptions (Patient Administration Assistant) are assigned a home practice, they may be required to work from different sites in support of operational needs.

Working hours are scheduled between 7:00 AM and 9:00 PM, Monday to Friday. Voluntary weekend shifts may also be available between 8:00 AM and 5:00 PM.

Comprehensive training will be provided to ensure that Medical Receptionists (Patient Administration Assistant) succeed and complete tasks in an efficient and effective manner.

Please note that while these positions are full-time, CIG will consider part-time work arrangements (i.e. working Monday to Thursday).

About Us

Canberra Imaging, a Sonic Healthcare-owned entity, has been providing comprehensive diagnostic imaging services to the ACT and surrounding NSW for over 60 years.

For more information, please visit our website www.canberraimaging.com.au.

Application process

To apply, please submit a current CV and include responses to the following:

Describe your ability to work independently and as part of a team; and

Describe how you maintain a positive and helpful attitude at work.

Applicants must have permanent work rights in Australia with no restrictions.

Applications close 13 October 2025.

We seek to employ several Medical Receptionists (Patient Administration Assistant) and have them commence immediately (i.e. late October, early November 2025).

Equal Opportunity Statement

At Canberra Imaging Group, we offer a positive workplace culture, close team networks, and a supportive environment. We encourage all employees to have an enjoyable and rewarding career with an Equal Opportunity Employer that values and supports social and cultural diversity.

We encourage Aboriginal and Torres Strait Islander people to apply.