Sales Operations Executive

We're looking for a proactive and detail-obsessed Sales Operations Executive to join our growing team. This role is crucial in ensuring excellent customer experiences across our wholesale and distributor channels. It’s not a boring back-office support role - this is a key opportunity in our sales team where accuracy, initiative and speed directly impact our reputation with wholesale and distributor partners. Our Sales and Marketing teams drive demand; it will be your responsibility to ensure every operational detail behind that growth is executed with precision.

Only candidates who thrive under pressure, embrace responsibility, and deliver consistent excellence should apply.

Company: KOJA
Location: Moorabbin, VIC - Hybrid role, M,W,F in office. Tu,Th from home.
Full-Time
Reports to: Head of Sales - Ben Hickson and CEO - Kate Johansson

About KOJA
KOJA was founded in 2014 in Melbourne with a mission to make healthy, nutritious snacking fun and easy - especially for those of us who are always on the go! We are committed to delivering high-quality, whole food snacks, setting a new standard in the industry!

As we continue to grow at pace, we are dedicated to providing exceptional customer experiences that reflect the premium quality of our products.

Key Responsibilities:

Account Management: Wholesale and Distributors:

Manage exisiting relationships with wholesale customers via email and phone.

Provide prompt and professional responses to inquiries, orders, and account queries.

Communicate with our existing customer base regarding new products and support opportunities to upsell.

Order Processing & Invoicing:

Process orders accurately in Xero and warehouse management software.

Work closely with logistics and warehouse teams to ensure seamless order fulfilment.

Assist with sales administration tasks as required.

Sales Growth & Upselling

Identify opportunities to upsell products when handling orders.

Support the sales team in achieving revenue targets by strengthening customer relationships.

Act as the first point of contact for all new business enquiries, representing the company with professionalism and confidence.

Qualifications & Experience

A genuine passion for supporting customers and delivering exceptional service.

Minimum of 3 years’ relevant experience in account management, sales operations, or a related field.

Strong numerical and analytical skills with proven accuracy in invoicing and PO management. Proficiency in Xero and Google Sheets/Excel is essential, additional training will be provided.

Skilled in problem-solving and able to handle customer queries with professionalism.

A natural team player who thrives in a fast-paced FMCG environment.

Highly organised with the ability to manage multiple priorities and deadlines.

Excellent written and verbal communication skills.

Meticulous attention to detail, with a focus on accuracy and consistency.

A confident self-starter, comfortable working within a small, close-knit team and taking ownership of your role.

What We Offer

A supportive, collaborative team environment where your contribution makes a direct impact.

A fast growing business with opportunities to quickly excel in your career and take on more responsibility.

A role with real ownership - where accuracy, initiative, and excellent customer relationships are truly valued.

How to Apply:

Submit your CV and a personalised cover letter via Seek. Recruitment queries can be sent to [email protected] with the subject line Att: Sales Operations Executive. This is a rolling recruitment, we will begin screening candidates from Monday 29th September 2025, we encourage you to apply as soon as possible.