We are seeking a Customer Experience Officer to join our CX Department. This is position requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment.

Your responsibilities include but are not limited to:

Handling inbound and outbound customer service inquiries with professionalism and efficiency

Call centre or phone-based customer service experience is preferred but not essential

Managing the booking of on-demand jobs with accuracy and timeliness

Basic computer literacy is essential for managing bookings and client communications

Following up on services by liaising with clients, subcontractors, and operations

Proactively identifying growth opportunities within portfolios and fostering client retention through relationship-building