We're seeking a dynamic Community Co-Ordinator to build, nurture, and grow our vibrant hospitality-focused community.

As a key member of our team, you'll be the voice and guardian of our community, fostering meaningful connections among chefs, restaurant owners, bartenders, servers, and all hospitality professionals while ensuring a positive, engaging environment for all members.

Key Responsibilities

Community Growth & Engagement

Develop and execute strategies to grow community membership within the hospitality industry and increase active participation

Create engaging content relevant to hospitality professionals and facilitate discussions that drive meaningful industry-specific interactions

Identify and cultivate community champions and brand advocates from restaurants, bars, hotels, and food service businesses

Monitor community metrics and analyze engagement patterns to optimize growth across different hospitality sectors

User Support & Onboarding

Design and implement smooth onboarding experiences for new community members

Provide timely, helpful responses to user questions and concerns

Create resources and documentation to help users navigate the community effectively

Identify common user pain points and develop solutions

Required Qualifications

2+ years of experience in community management, social media management, or related field

Excellent written and verbal communication skills

Strong interpersonal skills with ability to build relationships and resolve conflicts

Experience with community platforms and social media management tools

Analytical mindset with ability to interpret data and metrics

Crisis management and problem-solving capabilities

Ability to work independently and manage multiple priorities

Preferred Qualifications

Experience with community analytics tools and reporting

Background in customer service or user experience

Knowledge of online safety and content moderation best practices

Experience working directly with executive leadership

Understanding of brand voice and content strategy

Familiarity with emerging social platforms and trends

Knowledge of or experience in the hospitality industry (restaurants, bars, hotels, catering, etc.)

Understanding of hospitality industry challenges, trends, and professional culture

What We Offer

Competitive salary commensurate with experience

Flexible work arrangements

Direct access to leadership and impact on company direction

Opportunity to build and shape a growing community from the ground up

How to Apply

Please submit your resume, cover letter, and examples of communities you've successfully managed.