Casual Kennel Attendant / Receptionist –

Pet Resorts Australia (Southern Highlands)

Love animals? Enjoy helping people?
At Pet Resorts Australia, we pride ourselves on being more than just a boarding facility. We provide first-class accommodation, care and services for cats and dogs, and we’re looking for a motivated Casual Kennel Attendant / Receptionist to join our friendly Southern Highlands team.

This is an exciting opportunity to combine hands-on animal care with front-of-house customer service, in a role where no two days are the same.

About you

· You have a passion for animals AND people and find energy in combining both!

· You have previous experience in animal care or hospitality/customer service (12 months+ preferred)

· You are friendly and professional with strong communication skills

· You have a current driver’s licence and reliable transport.

· You’re flexible to work across a 7-day roster, including weekends and holiday periods (Xmas/New Year included)

· You have full Australian working rights.

· You have the ability to work independently, but also value working in a great team

· You have the experience, or aptitude and ability to learn reservation systems

· You have a positive, solutions focused outlook

Desirable extras

· Qualification in Companion Animal Services (or similar) OR animal experience

· Dog training experience and/or knowledge

What you’ll do

This is a diverse role where no two days are the same! In this position you will:

Be the welcoming face of our resort – greeting clients, answering calls, managing bookings, and processing payments alongside general administrative duties.

Care for pets – feeding, cleaning enclosures, exercising, and providing enrichment to ensure they’re happy and healthy during their stay,

Following Procedures – safety and protocol are extremely important to the health and safety of our animal guests AND human workers. You will be keen to follow processes and maintain a safe workplace.

Support operations – from maintaining clean, safe enclosures to assisting with administration and reception tasks.

Why you’ll love working with us

· Diverse role – enjoy the balance of animal care and reception work.

· Rewarding environment – be part of a team that makes a genuine difference in the lives of pets and their families.

· Beautiful location – work in the Southern Highlands surrounded by nature and like-minded animal lovers.

· Growth and learning – develop your skills in both customer service and animal welfare.

If you’re hardworking, flexible, and ready to join a supportive team, apply now with your resume and cover letter, including responses to the following questions:

· Do you have administration experience

· Do you have full working rights & a current Austalian License

· What experience do you have working with animals/kennel attendant

· What experience do you have with Microsoft office and/or reservation systems