Efficient? Friendly? Organised?

Be the first point of contact for community members and visitors to Njernda’s Corporate Services.

This flexible role provides a welcoming and professional reception experience while supporting the smooth day-to-day running of the corporate office through a range of administrative tasks.

Apply now to join Njernda and contribute to a welcoming, professional, and culturally safe environment for all.

Please note, this is an identified Aboriginal and Torres Strait Islander position.

In this role, you will:

✔️ Greet and assist visitors, community members, and stakeholders in a culturally respectful way

✔️ Answer, screen, and direct phone calls and manage inquiries professionally

✔️ Maintain a welcoming, safe, and organised reception and waiting area

✔️ Manage mail, appointments, meeting room bookings, and basic administration tasks

✔️ Provide support to the Corporate Services team as required

About You:

✔️ Certificate III or higher in Business/Office Administration (or equivalent experience)

✔️ Strong communication, customer service, and organisational skills

✔️ Proficiency in Microsoft Office and experience with phone and reception systems

✔️ Understanding of Aboriginal people, culture, and community needs

✔️ Ability to handle sensitive issues with professionalism and cultural respect

Selection Criteria

Essential:

Qualifications

Certificate III or higher in Business Administration, Office Administration, or a related field.

Current Working with Children Check and National Police Check

Valid Driver’s Licence

Skills

A proven knowledge and understanding of aboriginal people and aboriginal culture

An ability to communicate effectively with Aboriginal people and handle issues in a sensitive manner.

Good negotiation skills and well-developed communication skills

Excellent verbal and written communication skills, with a strong customer service focus.

Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and experience using multi-line phone systems.

Strong organisational and time management skills, with the ability to prioritise tasks and work independently or as part of a team.

Experience

2 years of experience in similar field

Satisfactory evidence of:

Pre-employment checks not limited to at least two professional referees

Proof of identity and qualifications

National police check/Working with Children’s Check/full Victorian driver’s license

Disclosure of any pre-existing illness / injury and vaccination status in line with Njernda’s current policy and procedure

As applicable – eligibility to work in Australia, professional/regulatory licenses, registration and current good standing, and clearance on aged care banning orders.

Desirable:

Work experience in an Aboriginal organisation.

Please apply via Seek before October 8, 2025. Please provide a cover letter responding to the Selection Criteria, and the contact details of at least two referees.