Position Overview – Internal Sales & Technical Support

Location: Northgate QLD

Salary: $65,000–$70,000 + Super

Hours: Monday to Friday, 8:30am – 5:00pm

Reporting To: Toby Tomasson - QLD State Manager

Employment Type: Full-Time, Permanent

Start Date: Immediate

About GSA Systems

GSA Systems is a dynamic and expanding national distributor in the electronic security space, delivering top-tier CCTV, access control, and integrated security solutions across Australia. With its headquarters in Melbourne and a team of 46 professionals spread across VIC, NSW, QLD, and WA, GSA has built a reputation for being responsive, resourceful, and customer-first.

Rather than being a typical distributor, GSA prides itself on solving problems—whether that means sourcing hard-to-find products or custom-building solutions. With a strong technical backbone and a founder-led culture, the company is scaling rapidly, all while keeping customer service at the heart of its mission.

The Role – Sales &Technical Support All-Rounder

This is a varied and engaging role ideal for someone who has worked in a technology role, is customer focused and genuinely cares about the customers end to end experience, and is looking to grow within the B2B sector. Based at the Northgate QLD branch, you’ll be involved in everything from sales and customer service to technical/IT support on our range of security products.

Key Responsibilities

· Responding to Enquiries: Handle phone, email, and in-person enquiries from customers and provide timely and accurate information

· Creating Quotes and Processing Orders: Generate quotes for customers and process their orders efficiently

· Providing Technical Support: Offer technical support to customers via in-person, on-site, and over the phone, ensuring their issues are resolved promptly (training provided)

· Product Delivery and Site Visits: Occasionally deliver products to customers or visit their sites as needed (driver’s licence required)

· Product Support: Provide product support and training to customers, helping them understand and utilize our products effectively

· Branch Operations: Support general branch operations as needed, contributing to the smooth functioning of the team

What We’re Looking For

· A proactive learner with a positive attitude

· Strong knowledge of IT Systems, network and server/PC builds

· A passion for staying updated with the latest industry trends and technologies

· Strong customer service skills and attention to detail

· Dependable, punctual, and hands-on

· Ambition to grow into sales or senior technical roles

· Team player with great communication skills

· Valid driver’s licence and willingness to visit clients occasionally

Why Work With Us?

· Fast-growing company with exciting plans ahead

· Experienced leadership and supportive management

· Clear pathways for career advancement—many have moved into other roles at GSA

· Friendly, close-knit team culture

· Ongoing training in sales, technical knowledge, and business skills

· Strong market reputation for tailored solutions and exceptional service

Career Path

This role is a steppingstone—not a ceiling. Whether your goal is technical sales, account management, or IT Support, GSA provides the structure and support to help you get there.

If you’re looking for a role where you can grow, be challenged, and make a real impact, GSA Systems could be the opportunity you’ve been waiting for.