We're hiring! We are looking for a motivated candidate to join us as our PCGS Coordinator & Customer Service Representative. Roxbury's is looking for a detail-driven coordinator who can run our PCGS submission pipeline end-to-end while also being the first point of contact for clients at reception.

This is a full-time position.

About Roxbury's

Roxbury's Numismatics, formerly Imperial Coins, is a Brisbane-based coin and collectables company. Driven by our mission to empower Australian collectors, we've led the way in numismatics for decades. We're Australia's only official PCGS partner and the creators of the Cotton & Co. coin rolling program, offering collectors simple ways to elevate and protect their collections.

What you'll do

Schedule and manage PCGS customer appointments and internal submissions

Track grading submissions from intake to distribution

Handle customs entry/exit and maintain clear compliance records

Greet and serve visitors, manage calls/emails, and keep reception running smoothly

Represent the PCGS Submission Centre at trade shows across Australia

What you'll bring

Strong organisational skills and attention to detail

Clear, professional communication with internal and external stakeholders

Ability to coordinate logistics and time-critical workflows

A proactive mindset for continuous process improvement

Experience in customer service

Minimum 1+ years of customer service experience

Confidence with computer programs, especially Microsoft Excel and other web-based tools; quick to learn new systems

Intermediate proficiency in Microsoft Excel is required

Why Roxbury's

Work at one of Australia's most trusted numismatic operators

Hands-on exposure to certified grading and rare collectables

Opportunity to make an impact and improve systems & processes

Join a relaxed working environment, with real long-term career aspects, a sociable and friendly team, an attractive incentives program, plus regular company events and social activities.

Location: Brisbane (on-site)
How to apply: Apply via the link and include a short note on your coordination experience and earliest start date.

Australian work rights are required for this position.