About the role

This full-time Branch Field Service Coordinator role at Macfarlane Generators Pty Ltd in Brendale, Queensland provides a fantastic opportunity to join a leading provider of power generation solutions. In this position, you will play a vital part in coordinating the field service team to ensure seamless customer service and timely maintenance of generators across Queensland.

What you'll be doing

Coordinate the field service team to schedule and dispatch technicians for generator maintenance and repair work across Queensland

Liaise with customers to understand their service requirements and schedule appointments efficiently

Maintain accurate records of service history and parts usage for each generator

Provide status updates to customers on service progress and completion

Support the branch manager in stock control and inventory management for service parts

Assist with the implementation of safety procedures and quality standards for field service operations

Build strong relationships with customers to ensure a high level of satisfaction

What we're looking for

Minimum 2 years' experience in a field service coordinator or similar customer-facing role, preferably in the power generation industry

Strong communication and interpersonal skills to liaise with customers and technicians

Excellent organisational and time management capabilities to coordinate multiple service schedules

Proficient in using Microsoft Office and job management software to record and track service activities

Knowledge of power generation equipment and the ability to understand technical service requirements

A customer-centric mindset and commitment to delivering exceptional service

Flexible and adaptable to respond to changing service demands

What we offer

At Macfarlane Generators, we are committed to providing a supportive and rewarding work environment for our employees. This role offers:

Competitive salary

Ongoing training and professional development opportunities

Flexible work arrangements to support work-life balance

A collaborative team culture and opportunities for career progression

About us

Macfarlane Generators Pty Ltd is a leading provider of power generation solutions in Australia, with over 75 years of industry experience. We design, supply, install and maintain a wide range of diesel and gas generators for a diverse client base across the commercial, industrial and mining sectors. Our commitment to innovation, safety and customer service has positioned us as a trusted partner for our clients.

If you are an experienced Field Service Coordinator with a passion for customer service, we encourage you to apply for this exciting opportunity with Macfarlane Generators. Apply now to join our team.