🚀 Company Overview

Aero Defence Pty Ltd is proud to be one of Australia’s trusted partners in the aerospace and defence industry. With a reputation built on reliability and excellence, we continue to grow rapidly and are looking for a motivated, enthusiastic individual to join our team as an Office Administrator / Customer Service Representative.

This is your chance to be part of a supportive team culture, enjoy real opportunities for career growth, and make an impact within a dynamic and successful business.

🌟 Position Overview

We are on the lookout for a highly organised, proactive, and customer-focused professional who thrives in a fast-paced environment. As the Office Administrator / Customer Service Representative, you’ll play a key role in keeping our operations running smoothly while delivering exceptional service to our valued clients.

If you enjoy problem-solving, love being the “go-to” person, and take pride in ensuring every customer has a positive experience, then this is the role for you!

🔑 Key Responsibilities

Be the friendly first point of contact for clients and visitors, handling enquiries with professionalism and care.

Answer, direct, and manage phone calls while taking clear and accurate messages.

Process email and website orders promptly and accurately.

Keep customers updated on product and order status, ensuring communication is always timely and clear.

Resolve issues with a positive, solutions-focused approach.

Support the team with administrative tasks and assist on projects as needed.

Work collaboratively across departments to keep everything running seamlessly.

🎯 Qualifications

Experience in administration or customer service (aerospace or defence industry experience is a bonus, not a must!).

Confident using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

SAP Business One knowledge (desirable, but not essential).

Excellent communication skills – both written and verbal.

Strong organisational skills with the ability to juggle multiple priorities.

Attention to detail and a knack for solving problems.

A proactive, team-oriented attitude with a focus on delivering great customer experiences.

💼 What We Offer

Competitive salary package.

Genuine opportunities for professional growth and development.

A supportive, fun, and fast-moving team environment.

A company culture that values people, collaboration, and success.

📩 How to Apply

If you’re excited to bring your skills and energy to a leading aerospace and defence distributor, we’d love to hear from you!

Please apply by uploading your resume and a cover letter telling us why you’re the perfect fit for this role.