Sales Support & Customer Service Officer
Madison Group Enterprises
Posted 4 days ago
Keep things running. Support sales success. Deliver standout service.
At Madison Technologies, our Customer Experience team plays a vital role in making it easy for our sales team and customers to do business. From processing orders and preparing quotes, to following up on ETAs and resolving enquiries, we’re the people who keep everything on track behind the scenes.
We’re looking for a Sales Support & Customer Service Officer to bring accuracy, energy, and attention to detail to this fast-paced, customer-focused role. It’s the perfect blend of administration and customer service, with a strong focus on supporting sales operations.
What you’ll do
Working closely with our sales, product, and operations teams, you will:
Process customer orders in our CRM with speed and precision
Prepare and follow up on quotes to help secure orders
Respond to stock and ETA enquiries, managing expectations clearly and professionally
Coordinate order releases, ensuring timely dispatch and resolution of any issues
Deliver excellent customer service via phone and email (no cold calling — only existing customers and enquiries)
Keep customer records accurate and up to date in Salesforce or similar systems
Support inside sales efforts by understanding customer needs and offering practical solutions
About you
You’re organised, proactive, and thrive where accuracy and service go hand-in-hand. You enjoy balancing admin with customer interaction and take pride in helping teams and customers succeed.
Ideally, you’ll bring:
Experience in sales support, customer service, order processing, or administration
High attention to detail and accuracy in data entry
Clear, professional communication skills (written and verbal)
Confidence working with systems such as Salesforce, ERP, or CRM tools
A collaborative mindset and the ability to manage competing priorities calmly
Why Madison Technologies?
We’re not just another B2B distributor. For over 30 years, Madison Technologies has partnered with leading brands like CISCO, MOXA, Rajant, and Bosch to deliver cutting-edge technology across industries such as utilities, resources, manufacturing, telecommunications, and transport.
What’s in it for you?
Daily catered lunches by our in-house cook
Free onsite parking and modern facilities
A supportive, collaborative team environment where your contribution makes a difference
Ready to Make It Happen?
If you’re driven by accuracy, service, and teamwork — and you’re looking for a role that combines sales support with customer service — we’d love to hear from you. Click Apply Now to take the next step in your career with Madison Technologies.
About Madison Group Enterprises
Madison Group Enterprises is an Australian owned and operated business that employs over 130 people across Australia and New Zealand. Our culture is the heart and mind of who we are and champions how we interact with each other and our customers. In our 2020 Employee Experience Survey when asked to describe the culture at Madison the top words our team members used were friendly, supportive, inclusive, collaborative, positive, fun, family, innovative, driven, and flexible.
In 2019 the business structure was re-framed to reflect the leadership position of Madison across a number of distinct sectors.
Madison Group Enterprises was formed as the parent company, which operates a number of subsidiary company brands, defined by products and services specialist capability including:
MadisonAV specialise in the distribution of professional and commercial grade audio/visual systems and components, digital signage, and state of the art video conference systems
Madison Express specialise in the distribution of Madison Group products to the electrical wholesale and reseller markets right across Australia and New Zealand
Madison Technologies is a value-added distributor of commercial and industrial technology products and services to customers across mining resources, utilities, manufacturing, commercial buildings, telecommunications, government and transport
mIoT designs and distributes a range of world leading industrial data logger, specifically for operation on the NBIoT band of any carriers cellular network
As the parent brand, the role of the Madison Group is to provide a central hub for purchasing, finance and administration for the group of companies and to manage intellectual property, manufacturing agreements and licencing. This entity is also responsible for mergers, acquisitions and investments.
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