About us:

At My Pool Shop Melbourne our team specialises in providing service and solutions to a wide range of pool and spa owners. Servicing the local community from our retail store in Ferntree Gully. We are seeking enthusiastic individuals with a passion for customer service to join our retail team over the summer period. Ample training and support will be provided but you must be energetic and eager to learn and you must be passionate about providing exceptional customer service.

About the role:

This is a contracted summer role with guaranteed hours. While it suits students perfectly all are welcome to apply. We are looking for someone with availability on a set roster including weekends.

Reporting to the store Manager you will assist with a range of responsibilities and requirements for the day to day operation of the store ensuring customers receive effortless service.

Main responsibilities of the role:

• Perform water tests using the latest water testing software and techniques

• Engage with customers regarding the test results demonstrating strong product knowledge to assist customers in making the best product choice

• Take ownership of personal KPI’s and work to help drive sales and revenue within the business whilst considering the needs of each customer.

• Recommend and sell a range of pool equipment and spare parts

• Contribute to the overall presentation of the store through merchandising and general housekeeping

• Replenishing stock according to company standards

• Assist in the implementation of promotional & visual merchandising initiatives

• Show initiative and be a great team player

What you can bring to the role:

• Must be available weekends

• You must enjoy helping customers, enjoy sharing knowledge and solving clients’ problems.

• 12 Months previous customer service experience

• A drive to learn and develop within an often fast-paced environment

• Excellent written and verbal communication skills

• A moderate to high level of computer literacy with proficiency in the Microsoft office suite and the ability to develop skills for point of sale and water testing software

•The ability to work well alone as well as within a team

What we offer:

• Fixed term contract position with guaranteed hours

• Sales incentive scheme

• A friendly, motivating and rewarding team environment

• A supportive leadership team that will invest in you and want you to succeed

If this sounds like you, and you have a drive to help continue to service and educate the local community on the needs and benefits of their pool and spa systems please do not hesitate to send through a current cover letter and resume with references.