Practice Manager

De Silva Kids Clinic is seeking an experienced Practice Manager to join our team. As our Practice Manager, you’ll play a pivotal role in the smooth and efficient day-to-day operations of both clinics (Mill Park and South Morang). You will cultivate a workplace environment that nurtures and rewards the team, manages administration systems, oversees team workflows and contributes to the strategic growth of the business, whilst maintaining the highest level of service delivery to our staff as well as our families. With your experience in dealing with clients accessing the National Disability Insurance Scheme (NDIS), you will support our staff and families in navigating changes and accessing NDIS services.

Key Responsibilities

Managing day-to-day operations, scheduling, facilities and resources.

Deliver exceptional customer service, oversee onboarding of clients and staff, building strong relationships with clients, families and referrers, and maintain accurate records.

Address client feedback and concerns promptly and effectively.

Develop and implement policies, procedures, workflows and strategies to optimise overall team and clinic performance.

Lead and manage a team of therapists and administrative staff, while fostering a positive team culture.

Support HR processes, including recruitment, onboarding, training and performance management.

Work collaboratively in a team with the CEO and Operations Manager.

Reporting directly to the CEO

Maintain compliance with all relevant regulations, including AHPRA, SPA, Medicare, NDIS requirements and health and safety standards.

Collaborate on business development initiatives and strategic planning.

What we offer you:

Work-life balance

No work to take home

A focus on fulfillment, health and well-being

Up to 3 paid mental health days per year

Collaborate and connect

Have meaningful, long-term relationships with clients and team members

Connect with like-minded colleagues

Engage in online group chats at any time

Be valued and supported

Strong focus on employee mental health and well being

Compassionate leadership team who care about you personally and professionally

Paid professional team building days

Make a difference

Be part of a leading, trusted and well-established private practice

Be a part of a clinic that has an outstanding CSR policy to give back to the community

Be involved in strategic service development for the future as part of a growing, contemporary practice

About You

We’re seeking a seasoned professional with proven leadership experience and a deep understanding of the NDIS and healthcare operations. The ideal candidate will have:

3+ years of experience as a Practice Manager or Assistant Manager in an allied health or general healthcare setting that has dealt with clients accessing the NDIS.

Proven ability to manage clinic facilities, front-of-house, and administrative teams.

Strong knowledge of practice management software, rostering, and workflow optimisation.

Understanding and experience in healthcare compliance and the NDIS.

Excellent leadership and communication skills, with experience mentoring and managing teams.

A proactive, problem-solving mindset with a focus on efficiency and service excellence.

Is empathetic and emotionally intelligent, supporting team morale and client satisfaction.

Has a strong understanding of accreditation, compliance and relevant regulatory requirements (Medicare, NDIS, health and safety).

Has a solutions-focused mindset, excellent attention to detail and thrives on improving systems and workflows.

Is highly organised, with strong time management skills and the ability to manage competing priorities.

Loves being part of a growing team that makes a positive impact on children's lives.

Holds a current Working with Children’s Check (WWC) and a current First Aid Certificate (CPR).

Required Skills & Experience

Previous experience in a healthcare or allied health practice management role.

Knowledge of NDIS frameworks and funding systems.

Proficiency in practice management software and digital tools.

What do our team say?

“I really enjoy the team at DSKC and working for a business that helps kids in our community. I love the work life balance I have at DSKC, Trudy has been really accommodating in setting up a work roster that allows me to manage my work and family commitments.”

“What I value the most about working at DSKC is the friendly atmosphere and the workplace diversity. The staff are relaxed amongst each other and always ready to support one another!”

“Working at De Silva Kids Clinic is a great pleasure for me. De Silva Kids Clinic is a pleasant, multicultural environment with a supportive multidisciplinary team. I have been able to grow professionally and this wouldn’t be possible without the support of our practice director. It is a place where teamwork and skills are encouraged and highly valued. It is a rewarding experience to create strong relationship with families/clients, set goals and see progress over time.”

Check out more of our team’s testimonials on our website.

About us:

De Silva Kids Clinic is a busy multidisciplinary private practice offering speech pathology, psychology and occupational therapy services. We provide assessment and intervention for children with a variety of presentations. We practice out of 2 beautiful, brand new clinics in Mill Park and South Morang.