🧠 About YOUnique Psychology

Hello! YOUnique Psychology is a private psychology practice based in Murrumbeena, VIC. We provide neurodiversity-affirming therapy and assessments across the lifespan. We value team members who take ownership of operations, ease the mental load on clinicians and the Director, and help protect our capacity to focus on client care. Professional staff client interactions are an important part of that care, requiring compassion and professionalism while upholding the boundaries that protect clinician time and well-being.

The Role

Are you someone who thrives on bringing order to chaos, values clarity, and takes pride in getting the details right? YOUnique Psychology is seeking a Practice Manager who can bring efficiency, professionalism, and thoughtfulness to our small, values-driven team. This role calls for a highly organised, proactive, and strategically minded professional who excels at improving systems, leading processes, and ensuring nothing slips through the cracks. As Practice Manager, you will provide operational support to the Director, lead administrative support for our clinicians, and coordinate a small administrative team as it develops, maintaining the warmth and quality of service our clients value.

About the Role

This is a hybrid, part-time role with flexible options to structure your hours.

Hours: 12 hours per week, worked over three workdays spread across four calendar days. There is scope to increase hours over time as the practice grows.

On-site Requirements: While the role is primarily off-site, occasional on-site visits or errands will be required. Applicants must be based within a reasonable travel distance of our clinic in Melbourne, VIC.

Pay: Above Award, between $35 and $45 per hour (Level 8, Health Professionals and Support Services Award) + 11% super, depending on experience, qualifications, and attributes.

Key Responsibilities

Manage and maintain clinic operations and administrative systems, ensuring alignment with clinic policies and values

Develop, implement, and review policies, systems, and procedures

Oversee strategic planning and continuous improvement

Identify and pursue opportunities for clinic growth

Anticipate and respond to the operational needs of the clinic and the Director

Assume the executive and cognitive load of ensuring the smooth running of a psychology clinic

What We’re Looking For (Key Selection Criteria)

Essential:

Relevant qualifications with substantial relevant experience in a senior administrative or management role within a clinical, health, or comparable professional services environment, or an equivalent combination of relevant qualifications, education, experience, and management expertise.

Highly developed interpersonal and leadership skills, including the ability to direct, support, and hold accountable other staff or contractors to meet organisational standards and deadlines.

Demonstrated excellent written communication skills, with the ability to write clearly, unambiguously, concisely, and professionally for a broad range of stakeholders across all levels of the organisation, including other staff and clients.

Demonstrated ability to interpret, initiate, develop, and implement effective workplace policies and procedures.

Demonstrated ability to work autonomously, making informed decisions without day-to-day supervision while ensuring alignment with organisational priorities.

Demonstrated high-level analytical and problem-solving skills, with the ability to anticipate challenges, exercise sound judgement, and implement effective solutions that support the clinic’s objectives.

Demonstrated high-level organisational skills and strong attention to detail, including the ability to set and prioritise competing demands and implement systems to ensure critical tasks are actioned without delay and deliverables are consistently met.

Excellent computer literacy, including advanced proficiency in the Microsoft Office suite and contemporary cloud-based platforms, with the ability to quickly learn and integrate new systems to improve operational efficiency.

Desirable:

Advanced proficiency in Canva and similar design applications.

Demonstrated experience using Halaxy or other clinical practice management systems.

Demonstrated strong working knowledge of clinically relevant legislation, standards, and external policies and procedures, including but not limited to Medicare, Private Health, Freedom of Information, patient rights, and referral procedures.

Experience creating high-quality, patient-facing information materials, including information sheets and website copy, with an understanding of accessibility and plain language principles.

Additional Requirements

A valid National Police Check (or willingness to obtain one before commencing)

Legal entitlement to work in Australia

Commitment to maintaining strict client confidentiality and data security

Position Would Suit

Experienced practice managers or senior administrators seeking a flexible, meaningful role

Those with a track record in health or other high-compliance environments

Suitable applicants who face barriers to on-site or full-time employment

To Apply

Applications must be submitted via the Seek Apply button and include:

A current CV

A document addressing the Key Selection Criteria in this advertisement

Do not provide a Cover Letter.

Notes:

Referees are only required at the interview stage and do not need to be included in your application.

Please upload both your CV and your Key Selection Criteria as PDF or Word documents. Entering this information directly into SEEK can result in formatting issues that make it difficult to read.

Applications that do not include both documents will not be considered. Applications sent directly to the clinic or outside of Seek will also not be considered. Contact with the clinic about the role is only appropriate for clarification on information not contained in this advertisement; all other direct contact will result in the application being withdrawn from consideration.

Closing date

While this role may be advertised for up to 30 days, our last campaign was closed after just one week due to the high volume of applications. If you are interested, please don't delay submitting your application, as the campaign period may be shortened if we again receive a large number of suitable applications.