Family Liaison / Receptionist

Are you looking for a supportive role in a cohesive team environment? We are looking for another motivated receptionist to join our team.
Mitcham, VIC |Part-time (15 hours)

About Kid Link:

We’re a highly regarded paediatric practice in Mitcham, with a team of 16 passionate OTs, a Practice Manager, 2 Family Liaison team members and a Digital Learning Coordinator. We work with children aged 1–18 and their families, delivering neurodiversity-affirming, family-centred, and evidence-based therapy across clinic, school and community settings.

Our values – Respect, Trust, Authenticity, Balance, and Culture – underpin everything we do. We are proud to be a neurodiversity-affirming practice where staff wellbeing is as important as the support we provide families.

What the role looks like:

We are seeking a person with strong customer service experience to join our team in 2026. This role involves providing reception support to the families who access our services, as well as administration support to the Practice Manager and therapy team. The successful applicant will report directly to the Practice Manager.

Shift times:
- Mondays: 7:20 am – 1:50 pm
- Tuesdays: 7:20 am – 1:50 pm
- Wednesdays: 7:20 am – 10:20 am

The successful applicant will also have the flexibility to cover additional shifts where possible and be available to work one Friday per month.

Why you’ll love working with us:

Receive regular support and guidance to help you succeed.

Be part of a workplace culture that is truly collaborative and positive.

Engage directly with children and their families, making a real difference.

Contribute to a rewarding, family-centered service.

Join a passionate team that genuinely values work life balance.

Generous leave & balance – 5 weeks annual leave (pro rata)

Key Responsibilities:

Client Communication & Reception

Welcome clients, families, and visitors with professionalism and warmth

Answer calls and emails, providing accurate and timely information

Assist with intake, check-in/check-out, and manage the waiting list

Appointments & Scheduling

Manage bookings, cancellations, and therapist calendars

Coordinate appointments for individual and off-site sessions

Maintain accurate client records across administrative systems

Billing & Financial Administration

Process payments, invoices, and receipts

Support NDIS, Medicare, and private billing procedures

Track approved plans and follow up on account enquiries

Administrative Support

Maintain client records and documentation in line with privacy requirements

Prepare paperwork and referrals

Handle scanning, emailing, filing, and other general administrative tasks.

Team & Culture

Collaborate with the team to provide consistent, high-quality service

Contribute to a positive, safe, and inclusive clinic environment

Attend team meetings and support clinic operations

About You
We’re looking for someone who:

Has experience in customer service.

Demonstrates excellent written and verbal communication skills.

Can work effectively under pressure in a busy and sometimes noisy environment.

Has strong interpersonal skills and a positive, can-do attitude.

Is confident with computers and typing.

Works well collaboratively as part of a team.

Desirable:

Experience using Splose or a similar client management and booking system.

Understanding of funding and rebates (NDIS, Medicare).

Previous experience in a front desk or reception role.

Start Date: December 2025 or January 2026 (flexible for the right candidate)

Apply via Seek with your resume and a short single page cover letter introducing yourself and why you are interested in a role at Kid Link.

For additional information about the role or Kid Link, please email [email protected] or call 9879 7019.

Applications without a cover letter will not be considered.