Job Advertisement: Corporate Administration Officer

CARINBUNDI is an organisation based in Bundaberg, providing a range of exceptional support to eligible people with a disability for more than 20 years.

The Customer Service Administrator supports Carinbundi by providing first point of contact customer service to the public through efficiency and professionalism in an environment where we care for those in the community with a mental and/or physical disability.

The person will work within the SIL Team as a priority and assist other staff when required.

Key Roles and Responsibilities

Provide both the customer and Carinbundi a high level of professionalism with all customer service functions

Ensure the information being provided to all customers is accurate, given the support of the respective service areas

Ensure that the customer is always treated in a professional, tactful, and empathetic manner

Promote a positive and professional image for Carinbundi

Maintain confidentiality at all times

Work with limited supervision

Promote Carinbundi’s image of a professional and efficient organisation through demonstrating a high level of customer service

Carry out any other duties within the limits of the employee’s skill, competence, and training

Administration Duties

Provide administration support to the Supported Independent Living team

Provide administrative support to other sections of Carinbundi, eg typing, filing, data entry, photocopying, and other tasks as required

Provide leave coverage for the Reception area

Only applications that include a written cover letter, addressing the selection criteria will be considered.

Key Selection Criteria

Demonstrated successful experience working in an administrative environment with an emphasis on customer service, previous experience working in Mental Health, or Occupational Therapy will be looked upon favourably

Highly developed written and verbal communication and interpersonal skills, with a demonstrated ability to build rapport and maintain relationships with a wide range of people, including executive management team members, customers, and employees

Proficiency in the use of Microsoft Office suite and other programs (including Word, Excel, Outlook, PowerPoint, Adobe), and the ability to apply relevant Information Technology applications

Proven time management skills, a demonstrated ability to manage and prioritise a range of tasks, and work to deadlines whilst adapting to changing priorities and work demands

A high degree of ethics, integrity and professionalism, with the proven ability to maintain confidentiality

Demonstrated experience with administrative processes and knowledge

The capacity to work both independently and as part of a team; and the ability to exercise initiative and judgement where practices and directions are not clearly defined

Applicants will need to undergo a physical capacity assessment and drug and alcohol test prior to employment. Applicants must also have a positive notices card (Working with Children Blue Card) and NDIS Worker Screen Card (Yellow Card) or be willing to obtain prior to employment.

Carinbundi is an Equal Opportunity Employer. We celebrate diversity and are passionate about creating an inclusive team environment.