Office Administrator – Full Time

Location: Molendinar, Gold Coast

Company: Pet Angel Funerals

About Us

Pet Angel Funerals is a family-owned pet crematorium proudly servicing Brisbane and the Gold Coast. We are dedicated to providing a caring and professional service for families during one of the most emotional times they will face.

We are seeking a compassionate and organised Office Administrator to join our Gold Coast team. This is a rewarding opportunity to be part of a supportive, friendly workplace where every team member makes a meaningful difference.

Key Responsibilities

Liaise with customers and make arrangements for their beloved pets.

Answer incoming phone calls with empathy and professionalism.

Coordinate daily office operations, including scheduling collections and deliveries.

Communicate with staff to prioritise collections and logistics.

Process payments, invoices, and maintain accurate records.

Respond to customer and veterinary clinic enquiries via phone and email.

Support families at reception with sensitivity and compassion.

Perform general office administration duties.

About You

We’re looking for someone who is:

Experienced in customer service and administration.

Compassionate, caring, and able to remain calm and supportive in emotional situations.

An excellent communicator with a warm phone manner.

Proficient in Microsoft Office with strong computer and organisational skills.

Able to work independently in a busy, fast-paced environment.

Knowledgeable about the Gold Coast and Brisbane areas.

Confident in coordinating multiple drivers and schedules.

Experienced with Xero (preferred but not essential).

Passionate about animals and committed to supporting grieving families.

Why Join Us?

As a family-owned business, we value teamwork, flexibility, and a willingness to learn. With continued growth, there are opportunities to expand your skills and contribute to different areas of the business. You’ll be part of a close-knit, supportive team where your compassion and professionalism will be truly valued.

How to Apply

If this role resonates with you, please apply via Seek with your resume and a cover letter explaining why you believe you’d be a great fit for Pet Angel Funerals.

Please Note: Our phone lines are reserved for grieving families. We kindly ask that you do not call regarding this role.

We look forward to welcoming the right person into our team.