About the Role

As a Member Accounts Assistant, you will play a vital role in our Finance division, ensuring the smooth and accurate processing of NDIS claims for our members. You will be a key part of a team dedicated to providing an exceptional service that empowers people with disabilities.

What You'll Be Doing:

Claim Processing: Reviewing and processing NDIS claim requests (invoices and receipts) via manual input.

Compliance: Ensuring all claims adhere to NDIA requirements and align with member-specific plan details and budgets.

Communication: Liaising professionally with members, providers, and other stakeholders to clarify claim details and respond to queries. You will also contact members to confirm invoice approvals.

Administration: Submitting claim files to the NDIA MyPlace Portal and managing the results. You will also triage work inboxes, maintain client records, and review provider statements.

Continuous Improvement: Participating in learning and development activities and contributing to quality assurance processes and internal policies.

What Success Looks Like:

Member claims are processed within a defined period

Settlement of funds is facilitated within 24 hours of payment receipt

New members are set up within hours of joining Leap in!

Updates to existing member plans are adjusted in a timely manner

Daily claim errors are kept to an agreed minimum

Claim corrections including refunds are managed effectively, efficiently and comprehensively

Members and stakeholders report satisfaction with Leap in! plan management services

What You'll Bring to the Role:

Experience: You have experience in data entry and/or administration. Experience in finance, accounting, or bookkeeping is preferred. An understanding of the NDIS and fund management is also desirable.

Skills: You possess excellent IT, financial, and numerical literacy. You have exceptional oral and written communication skills , well-developed organisational skills, and a high level of attention to detail.

Attributes: You are analytical, adaptable, and an excellent problem-solver. You are efficient, creative, and passionate about contributing to great outcomes for clients. You take pride in your independence and are committed to active learning.

Mandatory Requirements:

Employment with Leap in! is subject to satisfactory background checks, including:

A National Police Check.

An NDIS Worker Screening Clearance (or eligible Working with Disability Worker Screening Card).

Reference Checks.

About Leap in!

Leap in! is Australia’s leading NDIS plan manager, dedicated to supporting thousands of Australians with disabilities to navigate the NDIS and live their best lives. As a purpose-driven business, we put people first, delivering a unique plan management service that creates real connections and positive outcomes for our members.

We are proud of our diverse and inclusive culture and as founding members of the Inclusive Employment Movement, we believe our strength comes from hiring great people from a wide variety of backgrounds. If you share our passion for customer experience excellence and our commitment to making a difference, you’ll be at home with us.

Our Cultural Foundations.

We take responsibility.
We show up for ourselves, our team and the business. Together, we create Leap in!’s success.

We have a growth mindset.
We’re curious, and we’re all part of the solution. We each have the power to make a difference.

We put customers at the centre of everything we do.
Our customers’ happiness is our success. We’re committed to making a difference in their lives.

We’re passionate and driven.
We’re agile and always looking for a better way. We are high performers.

We walk the talk.
We take our work seriously. We’re good humans doing good in the world.

We offer…

Hybrid set-up - We’re a hybrid workplace, balancing time in the office with remote work.

We care - Be surrounded by a supportive, family-friendly working environment.

Keep growing with us - Ongoing career development opportunities.

Floating Public Holidays - Acknowledge a significant day your way with family and friends.

Flexi Leave Days – After a short qualifying period, enjoy one day off every 3 months to focus on your health and wellbeing.

Employee Assistance Program - 24/7 service that includes counselling support for you and your immediate family.

Company paid parental leave - Access 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Reward and recognition - Celebrate wins and recognise great performance with an easy and accessible quarterly Reward and Recognition program.

Note: Employment with Leap in! is subject to satisfactory background checks, including a National Police Check, NDIS Worker Screening Clearance, and Blue Card. Candidates must hold or be eligible for a Working with Children Card or Disability Worker Screening Card.