Warranty Administration Assistant

Location: Epping, Melbourne
Part-Time | 25 hours per week (Monday to Friday, 9am – 2pm)

Titanium Caravans is a market leader in the premium off-road caravanning segment, renowned for innovation, quality craftsmanship, and a passion for the outdoors. We’re seeking a motivated and organised Warranty Administration Assistant to join our after-sales team and help deliver exceptional support to our customers.

About the Role

Working set hours from 9am–2pm, Monday to Friday, you’ll be the first point of contact in the warranty department. You’ll triage and respond to warranty enquiries, assist with minor troubleshooting, and escalate complex cases to the Warranty Manager.

Key Responsibilities

Evaluate and process basic warranty claims.

Accurately enter claim details into our system.

Respond to customer calls and emails in a timely and professional manner.

File and maintain warranty records.

Arrange and coordinate the dispatch of spare parts.

Escalate complex cases to the Warranty Manager.

Skills & Experience

Strong customer service and communication skills.

Competency in database entry and Microsoft Excel.

Problem-solving ability and attention to detail.

Knowledge of caravans or the RV industry (highly regarded).

Previous experience in a warranty, service, or administration role (preferred but not essential).

Why Join Us?

Be part of a leading Australian manufacturer in the premium off-road caravan industry.

Supportive team culture with opportunities to learn and grow.

Enjoy the stability of set weekday hours (9am–2pm).

If you’re passionate about customer service and want to contribute to a dynamic team supporting our customers’ adventures, we’d love to hear from you.