The ICT Service desk team is looking for an enthusiastic person with the right mix of customer service and ICT knowledge to join our team. You will be providing first level ICT support to a broad range of staff working for the ACT Government.

As part of the ICT Service Desk team, you will contribute to achieving positive service results within the parameters of team key performance indicators. Your daily duties will encompass answering phone calls, responding to emails, first level troubleshooting, and recording of ICT requests or incidents. There is also the requirement to provide face-to-face on-site field support on a rotational basis.

The successful applicant will possess a good understanding of ICT and know how to effectively communicate to troubleshoot common problems. If you think you have the relevant experience and skills please review the Position Description and apply as directed below.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:

• Hold or the ability to obtain and maintain a CMTEDD issued Personnel Vetting Program certificate/clearance is mandatory.
• A provisional or full driver’s licence class C is essential.

Note: There are several temporary positions available immediately for a period of up to 12 months with a possibility of permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.

How to Apply: For further information on how to apply, please visit www.jobs.act.gov.au