The ICT Service Desk is looking for an enthusiastic person with the right with the right mix of customer service and ICT knowledge to join our team. This person will be providing second level ICT Support to a broad range of staff working for the ACT Government and providing guidance to the first level team.

As part of the ICT Service Desk team, you will contribute to achieving positive service results within the parameters of team key performance indicators. Your daily duties will encompass answering phone calls, responding to emails, first and second level troubleshooting, and recording of ICT requests or incidents. There is also a requirement to provide face-to-face field support on a rotational basis.

The successful applicant will possess a comprehensive understanding of ICT, know how to effectively communicate to troubleshoot common and complex problems, and provide training and mentoring for junior staff. If you think you have the relevant experience and skills, please review the Position Description and apply as per directed below.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:

• Hold or the ability to obtain and maintain a Chief Minister, Treasury and Economic Development Directorate (CMTEDD) issued Personnel Vetting Program certificate/clearance is mandatory.
• A provisional or full driver’s licence class C is essential.

Notes: This is a temporary position available immediately for a period of 12 months with the possibility of permanency.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.

How to Apply: Please provide no more than a two-page pitch of your demonstrated experiences that are relevant to the 'What You Require’ section of the Position Description. Please also submit a curriculum vitae and the contact details of two referees with current and thorough knowledge of your work performance. Font size must not be smaller than 11pt and 1.0 line spacing.

For further information, please visit www.jobs.act.gov.au