• Claremont location / free parking / uniform provided
• 4 days per week / Monday - Thursday
• Supportive and friendly team environment

We require a Medical Secretary to join our team for our very busy Pain Clinic located in Claremont working closely with allied health professionals, psychologists, hospitals and other medical specialists. This is a 4 days per week position however there is some flexibility around start/finish times.

Essential Criteria:

• Demonstrated previous medical secretary experience, preferably in a specialist practice
• Self-motivation, problem solving skills and the ability to work cohesively in a small team environment essential
• Proficient in GENIE Medical Software experience including billings, bookings, referrals, follow-up appointments
• Downloading, formatting, proof reading and sending out typed medical correspondence
• Ability to multitask
• Ability to adjust and adapt to practice requirements
• Proficient in the use of Microsoft Word and Microsoft Outlook
• Provide excellent customer service to patients, other providers and hospital staff as well as excellent communication skills within the office team environment
• Maintains a high level of written and verbal communication skills. This includes a professional telephone manner and written email communications
• Ability to work in Australia
• Proof of COVID-19 vaccination

Key Responsibilities:

Scheduling and Appointments:

• Manage patient appointments
• Manage theatre bookings
• Confirm patient appointments and rescheduling, as necessary.
• Coordinate with other healthcare providers for referrals and follow-ups.

Patient Records Management:

• Ensure patient files are up-to-date and accurately maintained.
• Handle both paper and electronic medical records.
• Enter patient data, test results, and updates into systems.

Communication:

• Answer phones, emails, and other forms of communication.
• Relay messages between patients and medical staff.
• Coordinate with insurance companies regarding patient coverage, billing, and claims.
• Running of busy clinic at front desk

Billing and Insurance:

• Assist with processing medical bills and insurance claims.
• Ensure the correct coding of medical procedures for billing purposes.

General Office Administration:

• Order office supplies and manage inventory.
• Handle incoming and outgoing mail.

Patient Interaction:

• Greet patients, guide them through the registration process.
• Provide patients with necessary forms and information.
• Ensure confidentiality and privacy standards are maintained

Documentation and Correspondence:

• Prepare patient correspondence and other documentation as required.
• Type letters, reports, and other important documents for medical staff.

Supporting Medical Staff:

• Assist doctors, nurses, and other medical professionals by providing administrative support.
• May assist in preparing reports or helping in the organisation of meetings and conferences.

If you meet the above requirements and would like the opportunity to join a professional and dedicated team, please apply now or for a confidential conversation about the position, please call Chelsea Angel on 0402 412 350 or [email protected]