This is a long term contract role in a corporate services environment - providing Salesforce System Administration ICT support to a large government department

Responsibilities:

• Undertake tasks to configure Salesforce, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Administer the Support Ticket system including troubleshooting and solving any issues that arise with the Salesforce system
• Undertake all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Provider support to users
• Create and manage reports and dashboards to provide insights and make data driven decisions.
• Identify and gather business requirements; translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilised platform features to ensure continuous improvement on the platform.
• Ensure data security and compliance with relevant policies, regulations and standards.
• Liaise with key vendors including Salesforce and external development and support vendors to achieve business outcomes.

Skills and Experience:

• Demonstrated Salesforce technical capability
• Experience with Jira, Confluence, Source control systems and Continuous Delivery tools is highly desireable
• Salesforce System administrator certification
• Relevant tertiary qualifications related to Information Technology, Computer Science, or similar
• Experience in complex stakeholder relationship management including Senior Management, both internal and external administrative staff
• Organisational skills and a demonstrated ability to plan, prioritise, coordinate, and manage workflows associated with a fast-paced business environment.
• Highly developed problem solving, analytical and researching skills
• Proven ability to establish priorities, exercise initiative and manage resourcing capability of a team
• Demonstrated ability to work collaboratively in a multi-disciplinary team

Consultant: Colin Massey

Keywords: Salesforce, Salesforce System Administrator, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports, Salesforce certifications, Jira, Confluence, Source control systems and Continuous Delivery tools, government

At AAR Consulting Group we embrace diversity, inclusion, and equal opportunity.

We encourage and support applications from people with a disability.

Please reach out to discuss any accommodations or adjustments that may be needed during the recruitment process via [email protected] or 02 9114 8300.