Our Federal Government Client is seeking a Senior Support Engineer (EL1).

This is a long-term contract role 12 months with 1 x 12-month extension, located at our client’s offices across ACT, NSW, NT, QLD, SA, TAS, VIC, WA with hybrid working arrangements (minimum of 3 days each week in the office, with flexible arrangements for the remaining 2 days, subject to negotiations with the line manager).

As the selected candidate, you will:
• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
• Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
• Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
• Perform ongoing system administration including maintaining users, monitoring application metrics, managing Salesforce configurations and data integrity.
• Deploy changes via existing DevOps framework.
• Perform interrogation of various log sources to investigate issues.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Develop and maintain documentation on processes and configuration.
• Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
• Work within an Agile delivery methodology.
• Troubleshoot API and integration issues with different applications e.g. MuleSoft.
• Develop meaningful event monitoring and alerting.
• Provide knowledge transfer and training within the team.

To be successful in this role you should have:
• At least 5 years’ experience within the Salesforce ecosystem.
• Experience/Exposure with Salesforce Industries including OmniStudio.
• Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
• Hands-on experience with version control, branching and metadata deployments.
• Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.
It is desirable if you have:
• Demonstrable experience providing technical support for Experience Cloud.
• Exposure to HTML, CSS and JavaScript.
• Platform Developer 1 Certification or Vlocity Certification.
• Interest in accessibility and accessible design & development.

Due to security clearance requirements for this role, candidates must be Australian citizens with the ability to obtain Negative Vetting Level 1 clearance.
Apply now for immediate consideration – contact Param Kaur on 02 6268 9781 or [email protected] quoting Job Reference: #267835. The closing date for this role is on Friday, 22nd August 2025.
Expression of Interest for other Senior Support Engineer roles will remain open until 05 September 2025.

Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.