About Us
We’re a Perth-based, family-owned MSP with a reputation for solving complex IT problems and delivering exceptional support. For 25 years, we’ve built strong relationships with businesses across a range of industries by providing proactive, reliable, and secure IT solutions.

About the Role
We’re seeking a Level 3 IT Support Technician who thrives on autonomy and takes pride in delivering high-quality solutions. You’ll be the go-to expert for escalated issues, complex projects, and infrastructure improvements for our clients.

What You’ll Do

Lead troubleshooting and resolution for Level 3 escalations.

Design, implement, and maintain network, server, and cloud solutions.

Mentor Level 1 and Level 2 team members to build capability.

Manage projects end-to-end, including client communication and documentation.

Proactively monitor and improve client environments to reduce downtime and risk.

What We’re Looking For

Integrity and ownership — you take responsibility and deliver on promises.

Strong soft skills — you communicate clearly and build trust with clients and colleagues.

Autonomous worker — you’re self-driven and comfortable managing your priorities.

Proven experience in a Level 3 role, preferably in an MSP environment.

Expertise in Microsoft 365, Azure, Windows Server, networking, and firewalls.

Experience with security tools and best practices.

A current driver’s licence.

Why You’ll Love Working Here

Be trusted to work independently in a supportive environment.

Direct access to decision-makers in a tight-knit team.

Opportunities for ongoing professional development.

A competitive salary and family-friendly culture.