About the Role

We are seeking a talented, professional, and dedicated Level 1 ICT Service Technician to join our iTLC Perth Team. This is a full-time, hybrid work-from-home role based in Perth, Western Australia. You’ll work from home and at client sites and Datacenter across the Perth metropolitan area, giving you flexibility to balance your professional and personal commitments.

Note to be eligible for this role, you MUST be an Australian Permanent Resident, hold a valid Australian Driver’s License, and have your own reliable vehicle. The successful candidates will need a National Police Clearance and be able to obtain Working with Children Check.

Applicants who do not meet these criteria will not be considered.

What you will be doing

Providing first-line technical support and troubleshooting for a range of IT systems and applications.

Responding to user requests and resolving issues in a timely and efficient manner.

Documenting and tracking support activities and resolutions.

Assisting with the installation, configuration and maintenance of hardware and software

Escalating complex issues to higher-level support teams as needed

Continuously improving your skills and knowledge to provide excellent customer service

What we are looking for

Strong technical aptitude and problem-solving skills.

Australian Permanent Resident minimum + Australian driver’s License & reliable car essential - Mandatory

At least a minimum 1 year of experience in a similar ICT support or helpdesk role (applicants without this will not be eligible).

Excellent communication and customer service skills ( fluent clear written and verbal English skills a prerequisite)

Working knowledge of operating systems (Windows), networking, and common software applications - if you have never installed an Operating System, switch or dont know what a WAP or UPS is, this is not the role for you.

Ability to work independently and as part of a team.

Platinum level time management skills.

You will need to have good sense of humour and be team focused.

Experience with the following systems would be beneficial. HaloPSA, N-able Suite, 365 Administration Basics, Windows Server and macOS

What we offer

Competitive salary and ongoing training and development opportunities

Flexible work arrangements, predominantly working from home.

A supportive and collaborative fun team environment

Base + Super + Car and Phone allowance.

About us

iTLC has been a is a leading provider of ICT solutions and services in the Information & Communication Technology industry for 25 years. ( Easter Egg : Spiderman) We are committed to delivering exceptional customer service and supporting our clients' technology needs. Join our team and be a part of our continued growth and success.

Apply now to be considered for this exciting opportunity.