Join Our Team as a Level 1 Service Desk Technician

Are you ready to make a difference in the world of IT support? We're looking for a Level 1 Service Desk Technician to join our team at Open Systems Support. This full-time permanent position offers an exciting opportunity for individuals with a passion for customer service, a knack for problem-solving, and a diverse skill set in IT.

About Us: At Open Systems Support, we're dedicated to providing exceptional IT solutions and support to our clients. Our team is known for its dynamic and collaborative environment, where every member plays a crucial role in our success.

Key Responsibilities:

• Efficiently manage user issues across multiple operating systems through ticketing systems
• Clearly communicate timeframes and solutions to users and management
• Provide top-notch face-to-face, telephone, and remote support with a professional phone demeanour
• Meticulously document procedures and site details
• Handle backups, investigate issues including virus and spam concerns
• Troubleshoot problems logically and effectively
• Proactively review errors, logs, and alerts to prevent downtime

Skills and Experience:

• A degree in IT or relevant industry certifications (MCP, CompTIA) preferred, TAFE training also considered
• Minimum of 1 year of experience in a client-facing role, MSP experience preferred
• Strong knowledge of system administration across multiple operating systems including Microsoft 365, Windows Server technologies, Active Directory, Exchange, and Linux administration
• Excellent communication and interpersonal skills with a professional phone demeanour
• Proficient troubleshooting abilities
• Valid driver's license and access to a car

Benefits:

• Opportunities for growth and advancement within the company
• Permanent full-time position with a dynamic, close-knit team

If you're ready to take on new challenges, work with cutting-edge technologies, and be a part of a supportive team, apply now to join us at Open Systems Support!