Are you an experienced and empathetic medical secretary with a passion for helping others? Do you excel at supporting busy professionals, ensuring the smooth running of a fast-paced practice? If so, we would love to hear from you!

About Us

Our Colorectal and Endoscopy practice is looking for a compassionate, detail-oriented, and experienced medical secretary to join our team. We pride ourselves on delivering a supportive and empathetic patient journey, ensuring our patients are cared for with the utmost professionalism and attention. Our team of four works closely together, and this role will provide critical administrative support to our Surgeons, working directly with the Practice Manager to manage a busy schedule.

We offer a dynamic, engaging work environment with flexible hours, competitive remuneration, and a supportive team culture.

About You
As a Medical Secretary/Personal Assistant, you will have significant experience in a similar role and possess a warm, empathetic nature, capable of providing excellent customer service even in high-pressure situations. Your ability to anticipate needs and streamline systems will be key in ensuring that our practice runs smoothly, and our patients receive the best care possible.

You will have at least 2 years' experience as a medical secretary in a specialist practice

We are seeking a mature-minded, self-motivated, and task-oriented individual who thrives in a busy environment. The ideal candidate will possess:

You are committed to supporting patients with care and compassion, ensuring they feel heard and valued throughout their journey.

You will be the face of our practice, interacting with patients and healthcare professionals both in person and via phone, maintaining professionalism and warmth in every interaction.

You will pride yourself on your ability to manage multiple tasks simultaneously, ensuring accuracy and efficiency in everything you do.

While you can work independently, you also enjoy being part of a small, cohesive team and contributing to the overall success of the practice.

You are comfortable using medical software (such as Gentu, or similar) and have great troubleshooting skills. Experience with theatre bookings, surgical billing, and quoting (preferably with Eclipse) is an advantage, though training can be provided for the right candidate.

Experience with Medicare, private health, and DVA billing systems is essential

Responsibilities will include:

Setting up consulting rooms and ensuring a welcoming environment for patients

Welcoming patients and answering phone calls and managing patient inquiries in an efficient, friendly, and courteous manner

Scheduling appointments and managing the practice's calendar

Uploading referrals, taking payments, and assisting with reception duties

Scanning, filing, and other general administrative duties

Assisting with theatre bookings, theatre billing, and payment processing (training provided)

Providing general administrative support to the Surgeon and Practice Coordinator

Maintaining the privacy and confidentiality of medical files and office records at all times

Strong knowledge of medical terminology, particularly in colorectal and endoscopy procedures

What We Offer:

Flexible hours and negotiable start/finish times to promote work-life balance

An empathetic and supportive team environment

Opportunities for professional growth and training

Competitive remuneration above the award rate, based on experience

If you are a compassionate and skilled medical secretary looking for a fulfilling role in a dynamic and supportive practice, we encourage you to apply.

Please send your resume and cover letter, outlining your experience and suitability for the role.

Candidates must have permanent working rights in Australia to be considered for this position.