About the job

Shred On Site is a mobile document shredding company that uses our state-of-the-art document shredding trucks to manage sensitive waste for our clients' total security and peace of mind. We believe in eco-friendly shredding and all shredded paper is 100% recycled. We provide one-off and regular document disposal.

About the Role

This is an onsite position, responsible for responding to client queries and service requests, through inbound and outbound calls to existing and potential customers. Using the company's CRM and Job Management systems, the Bookings Coordinator will ensure accurate entry and scheduling of jobs, to enable our drivers to complete jobs efficiently, and to provide our customers with a seamless end-to-end experience. The role aims to ensure the smooth and efficient operation of office functions, contributing to the overall success of the business through excellent customer service and effective administrative support.

Responsibilities

Receiving and actioning a high level of inbound and outbound calls and being a welcome first point of contact for our customers

Assisting with phone, email and online inquiries, providing customer support and service coordination across all internal systems

Ensuring all inbound and outbound communications are handled promptly and professionally across all platforms

Managing CRM database and Job management records

Completing service retention and rebooking tasks

Assisting with various service administration support tasks

Contributing to the positive team culture and the overall customer experience

About You

You will have previous work in a similar role - or previous experience that shows us you have what it takes.

Your positive disposition, a can-do attitude, and good work ethic are how you stand out.

You dot every i and cross every t? You have an eye for accuracy.

You can back up your customer interactions with professional written and verbal communication skills

Together or alone: you can work collaboratively in a team and independently to get things done.

Give you a problem, and you'll look for a solution that works for the company and the customer.

Minimum Requirements

Proficient written and spoken English.

Good digital literacy in SaaS applications, e.g. Zoho, Salesforce, Google Workspace.

Working rights in Australia (visa sponsorship is not available).

Proximity to Elsternwick for an onsite position.