Customer and Sales Queries: Respond to inquiries about product availability, order status and delivery status.

Customer Service: Collaborate with the sales team to ensure high levels of customer service, demonstrating tact, professionalism, and patience, especially with vulnerable customers or those with disabilities or language barriers.

Consent Calls: Make consent calls to customers who have submitted inquiries.

Customer Engagement: Obtain customer referrals, follow up with client post-installation to gather reviews and feedback on their experience, and work on strategies for customer retention.

Customer Database Management: Manage the customer database on the portal, ensuring all client details are entered at the first point of contact and jobs are assigned to the relevant department.

Complaints Management: Handle and manage customer complaints effectively.

Installer Onboarding and Management: Onboard new installers upon request from project coordinators.

Agent Liaison: Act as a point of contact for in-house and field agents, addressing their queries and requests.

Lead Management: Manage incoming leads and assign them to relevant team members.

Audit Calls: Conduct telephone audit calls after installations to verify customer satisfaction, ensure compliance, and maintain the integrity of the VEU program.

Building Liaison: Communicate with the building manager for office-related matters.

Office Support: Provide support to colleagues with various office tasks and maintain records of office technology inventory.

IT Coordination: Liaise with the IT department to manage portal access, functionality, and technical issues.

Office Supplies Management: Order and manage office stationery and kitchen supplies.

Reception Management: Attend to visitors and manage reception duties.