At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Enjoy a weekly pay run – TGI Thursday’s

Celebrate at our team events

Grow your career – yes, we love to promote internally

Employee referral bonus

Paid training

Do meaningful work and collaborate with the best

A SNAPSHOT OF YOUR ROLE

Our client is an international healthcare company who are committed to providing high quality, innovative healthcare for the benefit of current and future customers around the world.

We are looking for passionate and experienced Customer Contact Officers to assist us with providing an exceptional customer experience.

Role responsibilities:

Respond to general health insurance enquires

Handle calls regarding claim status, estimates and eligibility

Record customer interactions clearly

Assisting customers with payments

Assisting with customer account related issues

Maintain accurate customer account information

Handling large volume of calls daily

A BIT ABOUT YOU

Excellent in customer service and great problem solving skills.

Experience in a call centre environment

Able to communicate with professionalism, across all support platforms.

Demonstrate strong communication and computer skills

Motivated to deliver and achieve Key Performance Indicator’s (KPI’s)

Strong attention to detail

Complaint-handling experience is an advantage

Ability to build rapport quickly with different types of customers

Excellent active listening skills

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions.

Entrepreneurial Energy: Think like an owner. Solve like a founder.

Fast with Intent: We move fast and deliver real results.

Laugh and Learn: We don’t take ourselves too seriously, just our results.

What are you waiting for?

Come for a career, stay for the fun!