About Us
What can you bring “to the table” to enrich the lives of participants who have a DIFFABILITY! (A Difference in Ability). We are looking for individuals who align with our values of integrity, excellence, and compassion.

An exciting permanent full-time opportunity waits for a passionately driven professional to join our growing Team! Work alongside highly experienced modern and innovative executive team.

i-HDS is a leading National NDIS provider specializing in Disability Accommodation (SIL, STA, MTA). We provide great company culture and are valued as being an employer of choice.

Why Join Us?

Make a Difference: Play a crucial role in enhancing the lives of individuals with disabilities, focusing on mental health and complex healthcare supports.

Supportive Work Environment: Warm, caring and genuinely supportive team environment with a touch of fairy floss!

Professional Growth: Benefit from opportunities for professional development and career advancement.

Competitive Remuneration: Enjoy a competitive salary package plus superannuation, reflecting your experience and contribution.

About this Role:
We are excited to welcome a dynamic and creative individual to our team, eager to uncover and inspire business development opportunities within the NDIS framework. As a Business Development Manager, you will be a catalyst for change, empowering our business units to reach new heights.

You will leverage your existing connections with Support Coordinators and integrate them with our established internal relationships to foster new collaborations. By working closely with a network of disability service providers, you will enhance the understanding and awareness of our services, driving greater engagement and inclusion for NDIS participants and individuals with disabilities. This role is pivotal in expanding our reach and enriching our service provisions.

The ideal candidate thrives in a team-oriented environment, excels in communication, and has a knack for building strong professional relationships with both internal and external stakeholders. If you are passionate about making a meaningful impact and are ready to bring your creativity and enthusiasm to our mission, we would love to hear from you!

Key Responsibilities:

Drive sustainable growth by generating new business revenue through proactive outreach and strategic negotiations with both warm and cold prospects.

Cultivate new connections by engaging with other service providers to build strong relationships, establish business agreements, and convert leads into lasting relationships.

Build community networks by developing and maintaining a robust local referral network founded on mutual respect and confidence within our designated regions.

Tailor participants solutions by assessing participant needs and expertly recommending the most relevant NDIS services offered by I-HDS, providing clear and insightful guidance for the overall service success for the participant.

Achieve excellence by striving to meet and exceed set targets as per key performance indicators (KPIs).

Represent i-HDS with pride at key stakeholder meetings, effectively promoting our services and mission to champion our brand.

Leverage relationships by utilising existing connections to offer comprehensive support services to participants.

Maintain key partnerships by nurturing strong relationships with support coordinators, plan managers, local area coordinators, and NDIS planners.

Forge strategic alliances by establishing and strengthening partnerships with relevant community organizations.

Plan for success by developing and implementing annual business plans, setting clear actions and goals to drive progress.

Expand our reach by building and maintaining relationships with service providers, including allied health providers and support coordinators across Melbourne, to ensure participants feel their needs are fully always met with a participant-focused approach.

Drive growth by expanding through meaningful interactions with external referral networks, keeping a strong focus on meeting participants' needs.

Optimize lead management by ensuring effective lead generation, qualification, and conversion processes, maximizing the efficacy of CRM data.

Stay market-savvy by providing valuable insights into market conditions, trends, prospects, and competitor activities.

Commit to improvement by embracing continuous enhancement through research, education, and adherence to quality standards.

Listen and innovate by gathering feedback from clients and staff to identify and create new business development opportunities.

Maintain a participant-centric approach by implementing systems and processes that prioritize the participant in every aspect of service delivery.

Strategize for success by developing targeted plans with clear strategies and timelines to achieve your goals.

Key Selection Criteria:

Demonstrated experience in a business development and customer relationship management within the NDIS space.

Demonstrated ability to develop strong lasting relationships with external stakeholders.

Demonstrated knowledge or experience in understanding the needs of participants with lived experience in disability, their families and carers and advocates.

Well-developed written and verbal communication skills with the ability to share knowledge and information

Well-developed problem-solving skills

Personal Attributes:

Resilience – Maintain a positive attitude and consistently deliver quality work in the face of challenging situations.

Flexibility and adaptability - Adjust approach in line with changing priorities, is open to acquiring and developing skills and knowledge, adapt to new ways of working.

Respect – treat all people with respect and dignity and recognize the value of every person.

Problem-solving – proven ability to take a solution-focussed and strengths-based approach within a complex, ambiguous and evolving community services environment.

Consumer Centeredness – foster, promote and implement a culture that keeps consumers at the centre of everything we do. Demonstrates an awareness of and prioritises the needs of consumers

A successful applicant must:

Be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Have or be able to obtain all relevant clearances such a NDIS Screening Clearance, Working with Children Check Clearance etc.

Apply Now:
If you're driven to lead with compassion, innovation in supports, and want to make a lasting impact in the lives of those living with a DIFFABILITY! we'd love to hear from you! Join us in our mission to provide empowering, inclusive, and high-quality accommodation supports.