The Department of Customer Service is looking for an ICT Asset Officer - Mobile Devices to join our growing team!

Benefits

• Fantastic ongoing clerk grade 5/6 opportunity.
• Salary range: $99,938 - $110,271 + super (pro rata) commensurate with experience.
• State of the art offices in Sydney and Parramatta.
• We celebrate diversity and embrace flexible working - talk to us about what flexibility could look like for you.
• Excellent career development and learning development opportunities.

About you

• Strong communication skills, with the ability to clearly convey instructions to a diverse range of stakeholders.
• Proven experience delivering client-focused ICT support services within a ServiceNow environment.
• Extensive experience in managing corporate mobile device technologies and associated communications services.
• Hands on experience in ICT Asset Management, with exposure to ICT Asset procurement processes.
• Collaborative professional adept in liaising with both internal and external service providers and vendors.
• Solid understanding in Microsoft Office with a particular strength in MS Teams and Excel.

Your responsibilities will include:

• Assist in the whole lifecycle of the asset management process from procurement to retirement of all ICT hardware across the portfolio within the business requirements to facilitate ICT hardware asset service management across portfolio within the business requirements.
• Liaise with established service providers to manage mobile services, generate reports and respond to enquiries for customers across a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels, as per the organisational processes and standards to ensure optimal service delivery with a customer focus.
• Provide ongoing support and maintenance utilising the Business asset management system to ensure the operating system's efficiency across the Agency.
• Establish, document and maintain the ICT hardware assets, configuring IT assets and generating reports on their status to measure and improve the quality system, including determining the best effort model based on supply chain constraints to meet various business requirements.
• Create, modify and maintain policies and procedures for hardware acquisition, recording, deployment, reconciliation and use, disposal and loan to ensure all ICT assets are effectively managed.
• Raise submissions for the purchase or lease of ICT hardware and ensure all the license agreements on hardware are kept up to date to ensure compliance.
• Manage assigned vendor accounts, billing, responding to queries, resolving issues and ensure compliance to ensure service levels are maintained.
• Support projects and strategic deployments across NSW Centres, including travel to metro and regional locations, to ensure effective deployments of all ICT assets within the portfolio, including mobile devices.

About Us
DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

This role is an exciting opportunity to work with the broader Government Shared Services Team who focus on business automation and the customer experience uplift for 20k+ customers. We enable agencies to deliver personalised digital experiences to NSW and this role will be pivotal in achieving this!

What we need from you
To start your journey towards becoming our ICT Asset Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

Salary Grade 5/6, with the base salary for this role starting at 99,938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 2nd September 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process