Position Description

Company

Homelessness NSW

Position Title

Office Manager

Reporting To

Chief Executive Officer

Grade

SCHADS 4

Brief

Homelessness NSW is the peak body for homelessness services in New South Wales, representing a diverse network of over 200 member organisations, from specialist homelessness services to local councils and community housing providers. We advocate for systemic change to end homelessness, influence policy, and secure the resources our sector needs to support people at risk or experiencing homelessness. Through research, sector development, and strong collaboration with government, community, and business, we work to make homelessness rare, brief, and non-recurring. Our team is values-driven, collaborative, and deeply committed to social justice and housing for all.

The Office Manager plays a critical role in ensuring the smooth and efficient operation of Homelessness NSW by overseeing administrative, financial, and operational functions.

This position is responsible for managing office systems, financial transactions, compliance requirements, HR support, and stakeholder communication. The Office Manager will work closely with the CEO to maintain a professional, well-organised, and compliant work environment.

Responsibilities & Duties

Manage office supplies, organisational assets, equipment, and office systems.

Coordinate travel arrangements and accommodations for staff and stakeholders.

Maintain office filing systems, record-keeping, and documentation management.

Prepare and distribute internal communications, memos, and correspondence.

Support the recruitment and onboarding of new employees, including background checks and paperwork.

Ensure compliance with organisational policies, WHS (Work Health and Safety) standards, and risk mitigation strategies.

Provide IT support within scope, including system troubleshooting and setup.

Assist in event planning, including venue bookings, attendee coordination, and logistics.

Produce high-quality documentation, reports, and presentations.

Manage communication channels, including phone calls, emails, and mail.

Serve as a primary point of contact for external stakeholders and ensure positive relationships.

Uphold workplace policies regarding discrimination, bullying, and harassment.

Undertake additional tasks, projects, or duties as directed by Homelessness NSW.

Bookkeeping & Financial Administration

Process fortnightly payroll, including employee wages and termination payments.

Manage payroll tax, superannuation contributions, and salary sacrifice.

Assist in benefits administration, payroll processing, and purchasing.

Reconcile bank and debit card statements and oversee term deposits.

Ensure compliance with ATO reporting and financial obligations.

Oversee accounts payable and receivable, liaise with external accountants, auditors, and manage online banking transactions.

CRM & Membership Management

Manage the Salesforce CRM, including processing Homelessness NSW membership applications.

Maintain and distribute Board and Remuneration Committee minutes.

Assist in organising the Annual General Meeting (AGM).

Human Resources Support

Maintain employee registers.

Monitor compliance with workplace risk and WHS obligations.

Experience

At least 3-5 years of administration experience in a similar role, preferably in the non-profit or community services sector.

Qualifications & Certifications

National Police Check (required).

Experience using Microsoft Office 365 and Salesforce CRM.

Familiarity with financial software (e.g., Dext and Xero– desirable).

Why Join Us?

Work with a mission-driven organisation tackling one of NSW’s biggest social challenges.

Enjoy a supportive, collaborative, and inclusive team culture.

Flexible hybrid working arrangements.

Access salary packaging to increase your take-home pay.

Optional 9-day fortnight

Competitive salary

Work from home three days a week.