Service Support Officer
$70,000 – $80,000 + Super

Monday to Friday

8am until 4pm

About the Role
We are seeking a motivated and organised Service Administrator / Sales Support professional to join our team.

This role is pivotal in ensuring the smooth operational function of our Service Department and providing outstanding support to both our customers and internal teams.

Reporting to the Branch Manager, you will be responsible for:

Client liaison and reception duties

Logging service calls and responding to customer enquiries (Verbal & Written)

Preparing service quotes and selling service contracts

working closely with the service manger to maintain internal maintenance schedule

Maintaining accurate records in SimPro, HubSpot and client portals.

Supporting the scheduling and coordination of service operations

Liaison with Technicians, subcontractors & Trades

Monitoring daily & weekly invoicing, customer portals and project schedules

Filing and general administrative tasks

What You’ll Bring

Experience in administration, sales support, or customer service

Previous exposure to the automatic door industry highly regarded

Strong computer skills (Word, Excel, and CRM/databases)

Excellent written and verbal communication skills

Ability to work under pressure, prioritise tasks, and meet deadlines

A flexible, adaptable, and team-focused approach

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