Company Description

Emu Tracks is Australia's leading manufacturer and wholesaler of Emu Oil products. Located at Marleston, South Australia, we are dedicated to providing quality products. Our commitment to excellence has made us a trusted name in the industry.

Role Description

This is a full-time on-site role for a Customer Service Coordinator, located in Adelaide, SA. The Customer Service Coordinator will be responsible for managing customer inquiries, resolving issues, ensuring customer satisfaction, and maintaining a high level of customer support. This role involves responding to customer emails and phone calls, processing orders, and coordinating with other departments to ensure a smooth customer experience. The role will also be responsible for maintaining contact with our existing customer base and developing our customer base. Further to this, the role will encompass liasing with our distributors.

Qualifications

Skills in Customer Satisfaction, Customer Support, and Customer Experience

Strong Communication, Verbal and Customer Service skills

Ability to manage multiple tasks efficiently

Proficiency in using customer service software and tools

Excellent problem-solving abilities

Previous experience in a customer service role is preferred

High school diploma or equivalent

The Opportunity

With the growing awareness for natural products and the increasing demand for emu oil due its incredible remedial benefits, a challenge is on offer to play an integral role in helping take the company to the next level.

An exciting opportunity exists for the right person who has a passion for natural products looking to embrace a new career within a small dynamic team.

Are you seeking a challenge where you can apply a wide variety of skills in a unique industry?

Interesting and unique opportunity to be involved in all aspects of a small business, including marketing, export and logistics

We are seeking a high quality individual that has experience and skills particularly within Customer Service.

Customer Service Specialist / Order Processing

A significant part of this role will be as the primary contact with retail and wholesale customers. This will include interacting and liaising with customers as well as processing of retail, wholesale and export orders. Tasks include;

Engaging with customers, online, via telephone and through the showroom

Writing up, processing and invoicing orders via MYOB

Assisting in developing and co-ordinating marketing material to go with orders

Assist in developing and expanding a stronger marketing presence of the brand

Processing, picking and packing of orders

Co-ordinating freight and shipping requirements

Assisting in a variety of administrative and office duties

About You

Exceptional communication skills both verbal and written

You would have very high attention to detail & high standards

You have strong problem solving and organisational skills

Methodically and meticulously able to follow verbal and written instructions

Very strong work ethic, highly responsible, self-motivator

Office, sales skills and/or international business knowledge an advantage

A creative flair a strong advantage

Strong computer skills, especially MYOB knowledge an advantage

A strong identity with natural products

You need to be reliable, conscientious and must be physically sound

QA or regulatory experience an advantage

Able to show initiative, work independently and within a small team

A team player, able to multi-task and is versatile

Competent at mathematics

Strong knowledge and experience of social media platforms an advantage

Media, advertising and/or video creation and development an advantage

This is a excellent opportunity to develop greater skills and industry knowledge.

To express your interest please forward your Expression of Interest and CV to [email protected]