VIVA Mutual empowers people with disabilities through personalized, innovative services implemented through a Self-Managed Team framework. Using a person-centred approach, we promote informed decision-making and self-reliance. Our self-managed teams, supported by Self-Managed Team Guides ensure accountability in service delivery. The Support Centre handles essential operational functions of service delivery management, finance management, scheduling, and compliance.

Empower our teams, support our clients, and help shape the future of disability services.

About the Role
We’re looking for a motivated Self-Managed Team Guide to support our NDIS Service Coaches and Self-Managed Teams. This role is all about making sure our clients receive the best service possible — and that our teams have the tools, guidance, and confidence to deliver it.

You will:

Support NDIS Service Coaches with client services coordination, including SIL (Supported Independent Living) operations.

Mentor and guide Self-Managed Teams to make confident, independent decisions.

Assist with client onboarding and support planning.

Keep accurate and up-to-date client records in line with NDIS compliance standards.

Coordinate with scheduling, admin, and recruitment teams to ensure clients have the right support workers at the right time.

Identify and follow up on compliance needs, training gaps, and quality improvement opportunities.

Liaise with families, carers, and external providers to ensure strong support networks for clients.

What You’ll Bring

3+ years’ experience in disability, aged care, or community services.

Strong knowledge of the NDIS framework and compliance requirements.

Excellent communication, organisation, and mentoring skills.

Confidence in Microsoft Office and client management systems.

A passion for empowering both clients and colleagues.

Required Compliance Items:

National Criminal History Check,

NDIS Worker Screening Clearance

Working With Children Check

NDIS Worker Orientation Modules

Drivers License.

Own Vehicle

Why work with VIVA?

We are different.

VIVA Mutual is a not-for-profit organisation that delivers local, personalised health and wellbeing support services through a connected network of dedicated support workers, and health care professionals.

VIVA is about living.

Engaged Employees | Valued Clients

We recognise staff as our strongest asset. We carefully select our staff for their passion, skills, and how they embrace responsibility to go above and beyond. We know engaged employees provide the highest quality care and low staff turnover, making VIVA more successful.

You will have a passion for life and want to be part of a innovative new health and social care model in South Australia.

Team around the client

VIVA services are organised around self-managed teams, comprising of nurses and support workers, trained, and empowered to make self-guided decisions and deliver the support our clients want.

Commitment to Quality and Continuity

By investing in our spirited, passionate, and skilled people, we’re able to deliver the best outcomes, supporting clients to live the life of their choosing.

Our motivation to make a difference comes from our deep understanding of what people and their families want – Formed by a lifetime of experience.

That’s the VIVA difference.

VIVA means service delivered with passion!

The VIVA Mutual benefits:

Competitive remuneration package, including above award wages and penalty rates for weekend and evening shifts.
Ongoing career pathways into the health and community care sector
Be a part of a supportive and inclusive Self-managed with inclusive team culture that values diversity, respect, and collaboration.
Ongoing training and professional development opportunities to enhance your skills and career progression within the organization.
Salary packaging options available, maximizing your take-home pay and providing additional financial benefits. Can include living expenses of up to $15,900 and Meal Entertainment expenses up to $2,650.
Meaningful and rewarding work that makes a positive impact on the lives of individuals with disabilities and their families.
Note: All successful candidates will be required to undergo a National Police Check and provide evidence of their right to work in Australia.