About the job

As our insurance business in Australia and New Zealand continues to grow, we need to find a reliable helpdesk support person to assist our advisers on a daily basis.

Role: As the ‘front line’ of our systems team, you will receive support requests from our broking network and work to resolve these as efficiently as possible, or triage them into other parts of the business. Support requests are typically simple IT matters or issues with our specific insurance broking software.

Note: we have dedicated staff who manage specific IT issues, so we're not necessarily looking for an ‘IT’ person. Most of the issues this role will look after will be to do with our insurance broking software and its use.

What we offer:

We work with leading edge technology and systems, and the wider systems team is there to help you solve our customer's problems.

A collaborative team environment where every challenge is met head-on together.

Opportunities to shape, influence, and refine our support framework and processes.

About the role:

Elevate Your Career with Insurance Advisernet!

Who are we? Insurance Advisernet Australia is not just another firm. We’re one of the largest and fastest-scaling general insurance broking networks in both Australia and New Zealand, with a community of 270+ expert practices.

You will join the Systems team and the existing helpdesk crew to maintain the high levels of support we offer our customers.

Why You?

We're looking for someone that thrives in helping others. Ideally, some sort of experience working in a helpdesk environment would be good, but not a requirement. Any experience in the insurance would be a huge benefit too, but again, not a requirement. Ultimately, a ‘systems’ mind and a keenness to learn is all you need.

Where?

We are located in Robina on the Gold Coast, QLD. Our views are really good…

What's in it for you?

• An attractive salary commensurate with experience and boosted with super.

• Perks including gym memberships and more.

• While the role is required to be predominantly in the office, we can also work out some flexible WFH hours if required.

Application Requirements:

Either:

Previous helpdesk experience, OR

Previous insurance experience

Skilled in the Microsoft suite and adept at navigating IT systems.

Join us and be part of our journey. We're not just offering a job; we're inviting you into a community, a challenge and the IA family.

Only potential applicants will be contacted.