Would you like to join a friendly and professional allied health team in the heart of Lane Cove?

Our team is growing and we need an additional Client Services Team member to provide support to our team of speech pathologists and occupational therapists in Lane Cove. We are seeking someone who is extremely well-organised, quick to learn, tech-savvy, and who has an approachable manner and exceptional communication skills. The successful candidate will be committed to providing excellent customer service and be a positive, solution-focused, and innovative team player.

About Us

Sydney Speech Clinic is an independently run speech pathology and occupational therapy clinic based in the heart of Lane Cove, Sydney. We pride ourselves on providing expert clinical care for our clients and their families and we love working collaboratively in our modern, light, bright and spacious purpose-built clinic. We are a team of 24, committed to high-quality client care, already working with modern (almost paperless!) office systems. Our clinic is conveniently located close to public transport, parking, shops, cafes and restaurants.

About the Role

Due to the expansion of our service, a unique opportunity now exists for an experienced Receptionist to join our team. You will be closely supported to use our administrative systems with the aim of ensuring that the whole team can operate in a coordinated and professional manner. You will also be responsible for making sure our clinical environment is the welcoming space we want for our families. The position would suit an experienced Receptionist looking for a new challenge in a growing practice, or a quick learner looking to move into this kind of working environment.

Responsibilities

Key areas of responsibility include:

Meeting and greeting clients

Answering the phone and responding to emails

Booking appointments and managing multiple diaries

Payment handling

Management of client databases and files

Providing general assistance and support to the therapy team

Maintaining clinic supplies and overseeing day to day organisation of the clinic space

Essential Behaviours and Personal Attributes

Commitment to uphold and promote our Mission, Vision and Values

Excellent organisational and time management skills

Genuine empathy and interest in clients’ needs

Ability to prioritise and organise with close attention to detail

First class interpersonal and communication skills, both written and verbal

Well-presented, friendly, courteous and empathetic

Full awareness of the need to maintain absolute confidentiality regarding patient information

Natural ability to interact with children of various ages and adults with speech and language difficulties

Able to remain calm under pressure

Ability to work both cooperatively and independently

Excellent IT skills

Desirable Skills and Experience

Disability services (children/adults)

Social media for business and websites

Marketing/design/advertising skills

General small business admin

Managing schedules for multiple clinicians

Front line customer service

Remuneration will be reflective of experience.

If you think you have what it takes, then we look forward to hearing from you!

We do not have a set days/times schedule for this role. We are looking for someone who can work at least 2 days per week up to 5 days per week. It is most important that we find the right 'fit' for our team and the rest can follow! You will be welcome to discuss your preferences with us to see if we can arrange what works for us all.