Weekend Customer Service / Retail Front of House Position - 3 - 4 Days per week (including every Saturday and Sunday).

We are looking for trusty, well-presented front of house staff member to supplement our existing garden supplies team, this role will involve working Friday / Saturday through to Monday . Contingent on their placement, front of house staff may be responsible for receiving phone calls, allocation of jobs to various truck combinations, assisting customers with their orders, and conveying their requests to our operations or transport team.

To be successful as the retail front of house staff member, you should be outgoing, punctual, personable, and have a high attention to detail. While garden supplies experience would be great, we are more focused on the right candidate to fulfil the required position.

Responsibilities include but not limited to: -

Deal directly with customers or suppliers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Obtain and evaluate all relevant information to handle product inquiries

Provide pricing and delivery information

Process orders, forms, and requests

Organise transport workflow to meet customer timeframes

Direct requests and unresolved issues to the designated manager

Maintain customers' accounts and databases

Keep records of customer interactions and transactions

Record details of inquiries, comments, and complaints

Communicate and coordinate with internal departments

Follow up on customer interactions

Provide feedback on the efficiency of the customer service process

To be considered for the role please send through your resume outlining previous experience or how you believe to be a good fit for this opportunity.