Part Time Customer Service and Retail Store Associate (Lollies, lollies, lollies!!!!)

Highpoint Shopping Centre

32 Hours per week

World Record-Breaking Confectionery Store

World’s best confectionery from all around the globe

Are you a people person with a passion for delivering exceptional customer service? Are you ready to take the next step in your career and join a dynamic team? If so, we have the perfect opportunity for you.

About Us:

Tom’s Confectionery Warehouse is a Queensland institution that has been operating since 1982 and they pride themselves on providing an unparalleled shopping experience for their customers. Not only is the shop itself a complete experience, but the staff delivers top-notch customer service. Who doesn’t have a great time while shopping for lollies? We have a diverse range of all the best sweets and treats from all over the globe and we have shops that are fun, lively and a great place to visit.

Now open our new mega store in Melbourne’s Highpoint Shopping Centre is seeking to recruit exceptional staff.

Position Overview:

As a Customer Service and Retail Store Associate, you will be at the forefront of our business, interacting with customers and ensuring that their needs are met. You’ll play a key role in creating a positive and memorable shopping experience.

If you are looking for your first job or just left school then this is the opportunity for you!

We all assist each other to fulfill all the roles needed to keep this company going. From answering calls, being on the tills, cleaning and stocking shelves to doing deliveries - we all work together to get the job done.

Key responsibilities:

Greet and assist customers as they enter the store, providing a warm and welcoming atmosphere

Listen to and understand any customer inquiries and action any questions or queries, offer appropriate solutions or product recommendations

Process sales transactions accurately and efficiently using our point-of-sale system. Training will be provided.

Maintain and clean and organised store environment, including restocking shelves and merchandising products

Have a problem-solving mindset

Assist customers with fun activities like pick-and-mix choices, creating cotton candy etc.

Stay knowledgeable about our product offerings and promotions to provide accurate information to customers

Collaborate with team members to achieve sales targets and store goals.

About you:

Previous customer service or retail experience is a must. A bright and bubbly personality and the ability to take initiative will be highly regarded.

Good staff come and get the work done but great staff go the extra mile with everything that they do. From excellent customer service to having keen eyes for details that others would miss - all working towards providing an amazing place to work.

Excellent communication skills

A positive attitude and a passion for helping others

Flexibility to work evening, weekends and holidays as needed

Part time, 32 hours per week and must be available to work every Saturday

Benefits

Competitive hourly wage

Opportunities for advancement – Our team is always growing and we look to bring staff opportunities to grow as we do!

Employee discounts – and of course access to the world’s best confectionery!

Training and development opportunities

Supportive, collaborative, family-style environment

If you are a friendly, enthusiastic and customer focused individual seeking a rewarding career in retail, we’d love to hear from you. To apply, please send in your resume.

Join us in helping to make every shopping experience a memorable one at Tom’s Confectionery Warehouse! We look forward to having you on our team!

(Check out the video of our World Record store in Melbourne)