• Salary Package: Base salary from $71,594.p.a. + 12% superannuation and access to the full salary packaging benefit with Maxxia to maximise your take home pay.
  
• Role Type: Permanent full-time
  
• Be part of a University-owned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged

The Role

MQ Health are seeking a Senior Medical Receptionist/Administration Assistant to join our team. In this role you will interact with clients and their families by email, telephone and face-to-face. You will also be a part of a team that includes the Practice Manager, Administrative Staff, Technicians and Clinicians. The role requires an experienced administrator who can sensitively interact with patients, who has excellent communication skills, who can complete tasks that require a high level of attention to detail and who can multi-task in a busy clinical environment. The role requires a firm commitment to excellent customer service and patient-centred care.

As an experienced Senior Receptionist and Administrative Assistant, this is a fantastic opportunity for you to develop your skills and add value to a dynamic and diverse team. You will be a strong contributor in providing training to staff, manage escalated queries and participate in stakeholder engagement.

Main Duties & Responsibilities

• Support the Practice Manager to ensure that the administrative operations of the practice are efficient, accurate and, patient-focused and consistent
  
• Mentor junior reception and administrative staff
  
• Provide reception support and liaise with patients and clinicians in person, by email and over the phone
  
• Manage specialist's bookings
  
• Provide administrative support to business development activities on behalf of the Practice Manager and clinicians, including organising event activities.
  
• Ensure patients are billed in an accurate and timely manner.
  
• Communicate, liaise and coordinate duties with other administrative and reception staff in the clinic and throughout other MQ Health clinics.

About You

You will be a professional individual poised for progression in your career. You will have previous reception and administration experience and will have a demonstrated ability to support senior staff and Clinicians, and mentor junior colleagues. You will have well-developed experience using health-related software packages, enjoy working in a fast-paced environment and providing patients with excellent customer service in every interaction. You will possess exceptional organisational skills with the ability to prioritise work while maintaining a high level of accuracy.

About Us

At MQ Health we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, MQ Health Clinics, and the Faculty of Medicine, Health and Human Sciences.

MQ Health's integrated approach delivers holistic patient care and treatment informed directly by world-renowned research and continuous learning for improved patient outcomes, enhanced student experiences and more and better research.

We offer fabulous Employee Benefits including:

• A variety of shifts offered in the department
  
• Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us
  
• Post graduate study and ongoing education support through scholarship programs
  
• Corporate private healthcare rates
  
• Extensive Macquarie University facilities including sporting facilities, gym and pool, and Macquarie University Childcare at a reduced staff rate

To Apply

To be considered for this position, please apply online by submitting your CV and a separate (1 page maximum) cover letter that demonstrates how you meet the following selection criteria:

Essential

• 2+ years' experience in a senior reception and/or administration role, preferably in a medical practice or hospital setting.
  
• Demonstrated sound verbal and written communication skills and the ability to build rapport with patients, showing a high level of customer service and professionalism.
  
• Demonstrated ability to work under limited supervision, with the ability to train and supervise junior staff.
  
• Intermediate to advanced Office365 skills (Word, Excel, Planner and Outlook)
  
• Demonstrated excellent interpersonal skills, organisational skills and efficient work practices
  
• Proven adaptability to changing procedures and ability to work collaboratively as part of a team
  
• Demonstrated capacity to show initiative and strive for continuous improvement.

Desirable

• Understanding of, and experience with, Medicare and Private Health Fund billing systems in Australia

Specific Role Queries: Sheree Harrison, Practice Manager [email protected]

General Queries: Bill Egarchos, Talent Acquisition Consultant, [email protected]

**We reserve the right to progress or decline an application prior to the application closing date.**

**Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.**

Note: This position requires you to comply with occupational screening, assessment and vaccinations in line with MQ Health's health requirements and requires a current and valid Working with Children Check Clearance for NSW. You may also have to satisfy MQ Health that you meet all background checks (including criminal record and qualification checks).

Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.

Closing date: Sunday, 24th August 2025, 11:59pm AEST