WHAT YOU'LL BE DOING
As the Scheme Administration and Support Officer* you will be responsible for activities relating to the administration of the Scheme. This position may work across Leave Management** or Levy Management*** as required.

You will:

• complete data entry, analysis and information recording
• ensure data accuracy, investigate and escalate issues
• process and manage requests, enquiries and queries from internal and external stakeholders, including ongoing communication and follow up to ensure resolution
• provide a high level of service to Employers to support their ability to meet regulatory requirements
• build and maintain an understanding of the long service leave legislation and its application
• clearly communicate relevant information to stakeholders as required
• make decisions regarding the appropriate application of processes and procedures, using guidelines, and escalating as required
• update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.

* This role is internally known as Scheme Operations Officer. The title has been changed for advertising purposes only.”
** Leave Management is the delivery of all activities relating to Employee Leave Applications, Leave Balance calculations, and Employer Reimbursement Claims.
*** Levy Management is the delivery of all activities relating to levy processing, including Standard Levies, Historic Levies, Adjustment Levies and Refund Levies.

This is a 12-month fixed term contract based in Newcastle.

WHY WORK WITH US?
As a Commonwealth Government entity that regulates portable long service leave, we are proud of the difference we make in the lives of hardworking Australians. By connecting employees in the black coal mining industry to their long service leave entitlements, we’re giving back life’s most precious gift: time. We believe in our purpose, are focused on our strategic goals, and are committed to serving our clients and strengthening industry partnerships.

What we offer:

• We’re a dedicated team of professionals who deliver meaningful, purpose driven work in a supportive and inclusive workplace culture built on values of trust, openness, respect, care and honesty.
• Our hybrid working model and compressed hours enable you to balance your career and lifestyle, giving you the time to grow, excel and do what you love.
• Located in the progressive and vibrant city of Newcastle, our contemporary workplace provides you with a space to connect and collaborate with colleagues, while also enabling you to balance work–life commitments.

We want our people to live their best lives while working with us. To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team at [email protected]

WHAT YOU'LL BRING
To be successful in the role of Scheme Operations Officer, you'll bring a strong commitment to delivering an exceptional client experience. You'll be a critical thinker with a sharp eye for detail, motivated to analyse, question, and interpret data effectively. You'll bring a positive attitude, strong motivation, and a collaborative approach that makes you a valued team member.

Your background will demonstrate your:

• experience in a similar data entry, accounts or administrative role
• exceptional attention to detail and ability to assess large volumes of data and written information
• proficiency with Microsoft Office programs (Excel will be highly regarded)
• ability to prioritise multiple tasks and work to service standard deadlines
• respect and care for data integrity
• strong customer service skills, via a range of communication methods including telephone, email and face-to face
• ability to work independently, applying approved policies and procedures
• capability to exercise sound judgement and reasoning, and to refer for guidance as required.

You will have a Certificate IV in Business Administration, Finance, Accounting or equivalent work experience.

If you meet most of the criteria above and are keen to grow in others, we would like to hear from you.

If this sounds like you, apply now.

HOW TO APPLY
To apply, please upload your resume along with a cover letter. In your cover letter, please highlight the skills and experience listed under "What You’ll Bring" - particularly your strengths in data entry, attention to detail, and proficiency with Microsoft Office.

We’re also looking for someone who brings the right attitude - motivated, respectful, and a great team player - so feel free to share how you embody those values too.

Note: Your cover letter should be no longer than 800 words.

We will be reviewing applications and scheduling interviews as they are received, so we encourage you to apply as soon as possible.

Australian citizenship, residency or working rights is a prerequisite for this role.

Applications are open to all qualified candidates regardless of their background, identity, experiences and beliefs. Please connect with us at any time during the process for a confidential conversation regarding your application, including if you require any adjustments or considerations in order to participate fully in our recruitment process.

Contact us at [email protected].

The successful applicant for this role will be required to undergo working rights checks, background checks including a police check, and other assessments as required.