• Salary Package: From $71,594.00 p.a. + 11.5% superannuation and access to the full salary packaging benefit with Maxxia to maximise your take home pay.
  
• Role Type: Permanent, Full time
  
• Be part of a University-owned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged

The Role

MQ Health is recruiting for a Senior Administration Assistant to provide exceptional administration and reception support to the Outpatient Clinics. In this role, you will provide high quality professional service to all patients and visitors at the clinics, being their first point of contact upon arrival. This role is also essential towards the day-to-day operations of the clinics, as you will support patients and also internal teams with key tasks such as:

• Being the primary contact for first level escalation support to patient queries, escalating unresolved issues to the Clinic Coordinator or Practice Manager.
  
• Liaise and act as the primary contact for internal teams, MQ Health and Macquarie University Finance teams, to support private health billing, relevant Medicare billings and claims reconciliation
  
• Contribute towards continuous improvement of the administration process.
  
• Train, coach and mentor reception and administrative staff as required, including onboarding.

This role is a fabulous opportunity for those who thrive in a customer service and patient-centred environment. We are looking for candidates who can begin this role as soon as possible and can commit to full time hours (9am - 5pm).

About Us

At MQ Health we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, MQ Health Clinics, and the Faculty of Medicine and Health Sciences.

We offer fabulous Employee Benefits including:

• Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us
  
• Corporate private healthcare rates
  
• Extensive Macquarie University facilities including sporting facilities, gym and pool, and Macquarie University Childcare at a reduced staff rate

To Apply

To be considered for this position, you will demonstrate in your resume and a 1-page cover letter that you possess:

• Proven experience in delivering exceptional customer service and patient experience to build rapport and empathise with patients.
  
• Excellent customer service, interpersonal and verbal and written communication skills
  
• Excellent organisational and time management skills with the ability to multitask.
  
• Experience leading or mentoring administrative staff, including coordinating workflows, supporting training, and promoting a positive team culture.
  
• Ability to work collaboratively with clinical and non-clinical team members to achieve operational goals.
  
• Understanding of and experience with Medicare and health insurance schemes and patient billing arrangements.

Role Specific Conditions

• Immunisation screening
  
• Valid Working with Children Check
  
• Criminal History Check

*Please note: We will be reviewing applications and conducting interviews on a rolling basis. Please note, the advertisement may close earlier than the stated deadline if the position is filled.**

**Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.**

General Queries: Bill Egarchos, Talent Acquisition Consultant, [email protected]

Applications Close: Sunday, 3rd August 2025 (11:59pm)

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie when diversity, equity and inclusion take centre stage. We embrace a culture where diversity of background, experience and perspective are fundamental to our success.
We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education and healthcare.

Flexible Work

At Macquarie, we believe in providing flexibility, supporting our staff to manage their personal commitments, while optimising their work performance and contributions to MQ Health. To learn more about our culture and hiring process, explore MQ Health